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# NICE CXone Platform Engineer

- **Company:** CXONE SERVICES INC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** VoIP, Software as a Service, Routing, Role-Based Access Control, Data Logging, Restful APIs
- **Published:** November 13, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/3056F10BA3C5092939

## About the Role

* 5+ years in CCaaS, contact-centre technology or SaaS platform engineering
 * Strong, recent hands-on NICE CXone configuration and implementation
 * SSO, identity federation and RBAC
 * Monitoring, logging and performance analysis
 * Good understanding of SIP, VoIP and contact-centre telephony
 * REST APIs, enterprise integrations, security and change control

Desirable:

 * NICE CXone certification
 * Public sector or regulated environment experience

## Description

* Configure ACD, skills, queues and routing
 * Manage users, teams, roles, permissions, SSO and RBAC
 * Configure Digital Experience channels and campaigns
 * Manage environments, configuration and controlled releases
 * Monitor, troubleshoot and analyse platform performance
 * Support testing, deployments, rollback and operational handover