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# Software Support Engineer

- **Company:** Schaefer Systems International, Inc.
- **Location:** Pataskala, OH, United States
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Client/Server Application Language (C/AL), Linux, Issue Tracking Systems, MySQL, Oracle (Applications), Shell Script, Software Engineering, SQL Databases, Java Application Server, Warehouse Management Systems, Information Technology
- **Published:** November 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ab11dbfde0a77b7b

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field.
 * 1+ year of technical support experience, preferably supporting Java-based client/server applications.
 * Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
 * Strong analytical, troubleshooting, communication, and customer service skills.
 * Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.
 * Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support.
 * Willingness to travel internationally for training as needed.

## Description

* Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
 * Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
 * Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
 * Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
 * Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.