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# Technology Support Specialist III

- **Company:** Sun Health
- **Location:** Sun City West, AZ, United States
- **Experience:** Expert
- **Salary:** $68,640 - $74,880
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, System Configuration, Desktop Computing, Microsoft Software, Information Technology
- **Published:** November 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ad88910dbe5b48c0

## About the Role

* Five to eight years of progressive experience in IT support, desktop support, systems administration, or a related technology role
 * Bachelor's degree in Information Technology, Computer Science, or a related field preferred. An equivalent combination of education and experience will be considered.
 * Advanced certifications related to Microsoft technologies, Azure, networking, cybersecurity, or endpoint administration are preferred.
 * Experience with audiovisual technology or technology support in senior living, health and wellness, hospitality, or a similarly service-focused environment is beneficial but not required.
 * Must possess or be able to obtain a Level 1 Fingerprint Clearance Card.
 * Must maintain a valid driver's license and be able to travel between Sun Health locations.

## Description

As a senior member of the Technology Support team, you'll provide advanced technical support while helping us improve how technology services are delivered. Your work may include:

 * Diagnosing and resolving complex hardware, software, network, identity, Microsoft 365, endpoint, and peripheral issues.
 * Serving as an escalation resource for challenging, critical, or recurring technology problems.
 * Configuring, deploying, maintaining, and supporting computers, mobile devices, printers, audiovisual equipment, and other end-user technologies.
 * Supporting employee onboarding and offboarding, including account access, equipment preparation, and technology setup.
 * Providing patient, respectful technology assistance to residents with a wide range of technical knowledge and experience.
 * Supporting meetings, presentations, community events, conference rooms, and audiovisual technologies.
 * Participating in equipment lifecycle planning, technology evaluations, system upgrades, deployments, and migrations.
 * Creating documentation, support procedures, user instructions, and knowledge articles, and educating users on technology and information security.
 * Collaborating with Infrastructure, Cybersecurity, Data and Applications, vendors, and business partners to deliver effective solutions.
 * Identifying root causes and improving reliability and efficiency through standardization, self-service, scripting, automation, and better processes.
 * Mentoring teammates, sharing knowledge, and helping establish consistent technical and service practices.
 * Participating in an on-call rotation and providing after-hours support for urgent or business-critical issues when needed.

One day you may troubleshoot a complex Microsoft 365 issue; the next, support an important event, help a resident with a device, automate a repetitive process, or guide a teammate through a difficult problem.