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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Knoxville, TN, United States
- **Salary:** $47,840 - $52,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, User Authentication, BIOS, Desktop Computing, Windows Desktop, Software Troubleshooting, Peripherals, Microsoft InTune, Deployment Automation, Laptops
- **Published:** November 13, 2026
- **Apply:** https://dejobs.org/x/x/922E43174C1B424DA35F7BFDD22EDE0B/job/

## About the Role

Desktop, Imaging, Technical support, Customer service, Hardware, Troubleshooting, Support, intune, autopilot

Top Skills Details

Desktop,Imaging,Technical support,Customer service,Hardware,Troubleshooting,Support,intune,autopilot

Additional Skills & Qualifications

Experience supporting Windows desktops/laptops in an enterprise environment preferred

Exposure to Microsoft Autopilot and/or Intune strongly preferred

Understanding of structured enterprise imaging/provisioning processes

Strong technical aptitude and ability to learn documented processes quickly

Basic hardware and software troubleshooting skills

Strong customer service and verbal communication skills

Ability to independently follow technical documentation and procedures

## Description

IT team to provide short-term support addressing a significant backlog of desktop deployments, device setup and end-user support.

Approximately 200+ devices expected to arrive between now and Thanksgiving, in addition to existing backordered equipment, 16 Howard Medical carts, Apple/Mac replacements for Marketing, and the team's normal desktop support workload.

Primary responsibilities will include:

Stage, image and deploy new laptops/desktops utilizing Microsoft Autopilot and Intune

Connect devices to the network and execute documented imaging/provisioning procedures

Complete required BIOS/staging changes prior to device provisioning

Install required applications through Company Portal

Deliver and physically set up equipment for hospital employees

Assist employees with initial login and device setup

Perform basic Windows desktop troubleshooting

Assist with software installation and configuration

Support printers and peripherals as needed

Work desktop incident/service tickets where appropriate

Potentially assist users with Microsoft Authenticator/MFA troubleshooting

Provide professional in-person technical support throughout the hospital

Escalate issues appropriately while maintaining ownership of the customer experience