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# Specialist, Computer Support

- **Company:** Davis Polk & Wardwell LLP
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $70,000 - $95,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Apple IOS, Microsoft Office, Citrix Systems, Beta Testing
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/specialist-computer-support-ny--7cd146d2-2e57-4ba2-8b43-be08ad82e62e

## About the Role

Legal, Service Delivery, Technical Support, Resolve Customer Issues, Time Management, Customer Support/Service, 2nd Level Support, Communication Skills, Training Program, Customer Satisfaction, * Strong technical skills in Microsoft Office 365 Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix. Duo Mobile, iManage Lenovo laptops, HP desktopsand printers.

 * Remote officelocation support experience a plus.
 * Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
 * Strong analytic skills, outstanding customer service skills and be detail-oriented.
 * A disciplined self -starterwho is resourceful, reliable and trustworthy is needed.
 * Ability to manage a varied workload and meet deadlines.
 * Must beableto work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude. Strong team player a must.
 * Excellent written and verbal communicationskills.

Education and/or Experience

 * Bachelor's degree preferred.
 * 2-3 years Support experience in a large law firm or professional services environment.

## Description

The Specialist, Computer Support provides technological support to all users in the firm., Typical responsibilities include, but are not limited to, the following:

 * Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.
 * Maintain effective communication.
 * Interface and maintain effective communication with other Support, Training, and Information Systemsstaff.
 * Champion users' problemsto appropriate individual(s) based on established guidelines and procedures.
 * Acquire and maintain current knowledge of relevantproduct offerings and support policies to provide technically accurate solutions to users.
 * Attend Computer Support Weekly Education and Technical Sessions to stay apprised of all technical changes.
 * Attend ongoing training programs to keep technical skills sharp.
 * Take ownership and follow up on tickets escalated to other groupsto ensure resolutionand user satisfaction.
 * Participate in software andhardware rollouts/upgrades including planning, testing, scheduling, pilot testing.
 * Demonstrate willingness tocover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.