> Markdown version of [/jobs/ext/4704222-walk-up-desk-student-technician-nights](https://www.wearedevelopers.com/jobs/ext/4704222-walk-up-desk-student-technician-nights). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Walk Up Desk Student Technician - Nights - **Company:** University of South Florida - **Location:** Tampa, FL, United States - **Salary:** $31,200 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Databases, Computer Literacy, Multi-Factor Authentication, Tablet Computers, Information Technology, Laptops - **Published:** November 13, 2026 - **Apply:** https://www.disabledperson.com/jobs/76477883-walk-up-desk-student-technician-nights ## About the Role ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.MINIMUM QUALIFICATIONS: * Must be a current USF student during the appointed semester and meet applicable USF student employment requirements. * Must be able to work scheduled evening and weekend shifts as described in this posting. * Employees in this position are required to comply with institutional cybersecurity protocols, including the use of multi-factor authentication. This requires access to a compatible device capable of receiving, processing, and supporting university-approved authentication applications., * Experience supporting Windows 7 through Windows 11 and macOS. * Basic computing experience gained through formal or informal employment, coursework, volunteer work, or personal projects. * Experience with Apple and Android mobile devices. * One year of professional computing or technical support experience. * One year of customer service experience. * At least one year of college-level coursework. SPECIAL SKILLS & TRAINING: * Knowledge of computer systems and related peripheral equipment. * Ability to analyze and troubleshoot customer issues across multiple support channels. * Ability to learn and adapt in a dynamic technical environment. * Excellent time-management, critical-thinking, and problem-solving skills. * Strong verbal and written communication skills when working with coworkers, management, customers, and other USF Information Technology teams. * Ability to work effectively as part of a diverse team while managing a high-volume workload., * The selected applicant must have a valid Florida driver's license and reliable transportation. ## Description The Library Walk-Up Desk Student Technician provides front-line technical support to students, faculty, staff, and visitors at the USF Tampa Campus Library. This part-time position is specifically scheduled during evening and weekend hours and is ideal for a current USF student who is customer-focused, dependable, and interested in developing hands-on information technology support experience., * Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow. * Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding. * Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others. * Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients' trust. * Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team's successes and failures. * Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved., The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. \n Family and Medical Leave Act (FMLA) \n Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. \n Equal Employment Opportunity \n The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.DUTIES & RESPONSIBILITIES: * Provide technical support for hardware, software, and end-user inquiries, primarily through in-person interactions, with phone, chat, and email support as secondary contact methods. * Enter, update, and maintain trouble tickets in the desktop support database. * Create and update documentation for installation processes, troubleshooting techniques, and specific issue resolutions for use by coworkers. * Support academic and university software on desktop and laptop computers, smartphones, tablets, servers, and network-connected devices. * Provide technical support for events held in the library building. * Escalate unresolved issues according to established support procedures and communicate status updates clearly to customers and team members. * Perform other related duties as assigned. This description is not intended to be an exhaustive list of all responsibilities.