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# Production Support Analyst

- **Company:** Collabera
- **Location:** Chicago, IL, United States
- **Experience:** Starter
- **Salary:** $145,600
- **Contract:** Internship / Graduate position
- **Skills:** Artificial Intelligence, JIRA, CA Workload Automation Ae, Business Software, Command-Line Interface, Computer Programming, Databases, Computer Engineering, Database Theory, Linux, Information Technology Operations, Job Scheduling, Machine Learning, Software Engineering, SQL Databases, Data Streaming, Data Processing, Scripting, Generative AI, Information Technology, Splunk, Dynatrace
- **Published:** November 13, 2026
- **Apply:** https://www.dice.com/job-detail/56b87f26-de12-4d5d-b7bf-124d0cac3d57

## About the Role

Bachelor's or Master's degree in Computer Science, Information Technology, Computer Engineering, Data Science, or another STEM-related discipline.
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entry level candidates and early-career professionals are encouraged to apply.
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Basic knowledge of Python programming and scripting.
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Understanding of Linux/UNIX operating systems and basic command-line operations.
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Familiarity with SQL and database concepts.
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Basic understanding of Artificial Intelligence, Machine Learning, and Generative AI concepts.
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Strong analytical, troubleshooting, and problem-solving abilities.
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Excellent verbal and written communication skills.
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Ability to work collaboratively in a fast-paced, team-oriented environment.
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Academic projects, internships, or hands-on exposure to application support, programming, or IT operations are an advantage.
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Willingness to work onsite in Chicago, IL, and commit to one of the available shifts.

Preferred Qualifications
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Exposure to application or production support environments.
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Familiarity with monitoring and ticketing tools such as Splunk, Dynatrace, ITRS, and JIRA.
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Basic understanding of ITIL, IT Service Management, and Software Development Life Cycle (SDLC).
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Exposure to job scheduling tools such as AutoSys.
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Interest in financial services, banking operations, or Market Risk.

## Description

We are hiring a Junior Production Support Analyst to join our client's Market Risk technology and operations team on a contract basis. This is an excellent opportunity for recent STEM graduates and early-career technology professionals to gain hands-on experience supporting business-critical financial applications. You will work with technical and business teams to monitor applications, troubleshoot issues, support data processing activities, and ensure smooth day-to-day operations., *
Monitor business applications, system performance, and scheduled batch processes to ensure smooth operations.
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Respond to user queries and provide timely technical support and issue resolution.
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Assist with troubleshooting application issues, system alerts, and data feed failures.
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Use SQL to query databases, validate information, and investigate data-related issues.
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Work with Linux/UNIX environments to review logs, execute basic commands, and troubleshoot application issues.
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Utilize monitoring and ticketing tools to track incidents, analyze system alerts, and document resolutions.
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Coordinate with development and technical teams to investigate and resolve production issues.
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Maintain technical documentation, support incident reporting, and assist with operational metrics.
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Identify opportunities to automate repetitive tasks using Python scripting.
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Participate in team meetings, knowledge-sharing sessions, and business continuity activities.