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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Louisville, KY, United States
- **Experience:** Starter
- **Salary:** $37,440 - $39,000
- **Contract:** Temporary to permanent
- **Skills:** System Configuration, Monitoring of Systems, Communication Devices
- **Published:** November 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ky/louisville/b527fafd-025d-42e1-bcec-eb5572b19645

## About the Role

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

TEKsystems is in search of an entry level IT support candidate to join our System Support Specialist team. This role will be responsible for systems monitoring, troubleshooting hardware & software, providing positive customer experience by solving issues reported through email and phone. This position it to start on early November.

These positions are 100% ONSITE in Louisville, KY:

 * WednesdaySaturday, 9:00 p.m.7:30 a.m.

or

 * SundayWednesday, 6:00 a.m.4:30 p.m.

Essential Functions:

· Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment.

· Acts as a back-up operator to ensure the integrity of the clients system.

· Monitor error logs, system alerts, and communication networks. Report errors per guideline including escalation based on established protocols.

· Responsible for data entry into scheduling system and validating the accuracy of the entries.

· Efficiently and accurately completes all tasks on the daily checklist.

· Acts as a project team member for assigned projects.

· Performs User Acceptance Testing for new software versions.

· Efficiently and accurately completes system configuration requests as assigned.

· Monitor processing errors and perform preliminary troubleshooting. Escalate processing errors to the appropriate parties, when necessary.

· Performs other duties as assigned.