> Markdown version of [/jobs/ext/4704711-senior-field-test-specialist](https://www.wearedevelopers.com/jobs/ext/4704711-senior-field-test-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Field Test Specialist - **Company:** HM Electronics, Inc. - **Location:** Carlsbad, CA, United States - **Experience:** Expert - **Salary:** $92,100 - $122,800 - **Contract:** Franchise - **Skills:** Microsoft Excel, Artificial Intelligence, Cloud Computing, Power BI, System Testing - **Published:** November 13, 2026 - **Apply:** https://www.disabledperson.com/jobs/76475606-senior-field-test-specialist ## About the Role * 5+ years of related experience in field testing, product validation, field service, installation operations, QA, or technical customer support, including 2+ years running multi-site field programs. * Experience working with installation and field service teams, including third-party installers. * QSR, hospitality, or retail operations experience preferred, ideally with franchise-model brands. * Experience coordinating with brand or corporate approval processes is a plus. * Strong project and program management skills, including running concurrent tests on tight timelines. * Process design and improvement skills: mapping cross-functional workflows, defining handoffs, and measuring results. * Technical aptitude with hardware-software products (audio and communications systems, networking, cameras, cloud applications) and the ability to diagnose issues in the field. * Data analysis and reporting skills (Excel; Power BI or similar a plus). * Strong customer management and communication skills, including presenting to brand contacts and leadership. * Ability to guide others and set standards without formal authority. * Education + Bachelor's degree preferred, or equivalent experience. * Travel + Based out of Carlsbad corporate office, works on-site, remotely, and at customer test locations regularly. Travel 30-40%., If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468. ## Description + Lead complex field test activities across multiple concurrent products, including hardware, software, and AI-enabled solutions; coordinate sequencing, timing, and resource needs in alignment with product roadmaps and launch dates. + Develop field test strategies and plans in partnership with Product Management and Engineering, including the number and profile of test stores, store selection, test scenarios, success criteria, and exit criteria. + Coordinate field test logistics and resource requirements, including test equipment, installation scope, and scheduling with Field Test Technicians and installation partners. * Brand & Customer Relationships + Cultivate and maintain field testing relationships with QSR brands, franchisees, and operators, helping build a reliable network of test sites for future programs. + Support and coordinate brand approval and testing processes by preparing test plans, documentation, and results in the formats required by participating brands. + Coordinate the timely resolution of field issues and escalations at test sites and keep brand and store contacts informed throughout the test. * Field Validation & Insight + Conduct and, for complex programs, lead on-site validation of product functionality, usability, performance, and value, accounting for site-specific conditions that affect results, such as store layout, drive-thru configuration, connectivity, and, for vision products, camera placement and lighting. + Recommend and track field test metrics, using product data and user feedback to assess results against established success criteria. + Translate field findings into structured, prioritized inputs for Product Owners and Senior Product Managers, including defects, usability issues, and feature gaps; track assigned actions and communicate progress through resolution. + Compile field evidence and provide recommendations to support launch-readiness and pilot-to-rollout decisions. * Field-Test Installation Readiness & Installer Experience + Lead installation-readiness coordination for field tests, pilots, and early product rollouts, from Sales and Corporate Accounts handoff through site survey, pre-install readiness, scheduling, installation, configuration, system validation, and transition to Tech Support and Service. + Develop and maintain field-test and early-rollout process maps, handoffs, roles, and checklists in partnership with Sales, Corporate Accounts, Tech Ops, Field Service, Engineering, Tech Support, and installation partners. + Capture installer feedback and field-test learnings and partner with the functions responsible for installer training, installation guides, and equipment kits to improve installation readiness and the overall installer experience. + Monitor installation outcomes during field tests, pilots, and early rollouts, including time from order to install, first-time-right installs, repeat visits, and install-related support tickets; identify recurring issues and recommend improvements to the appropriate functional owners. + Support and coordinate the transition from field-test or early-rollout support to the standard service and support model. * Reporting & Communication + Document and present field test and early-rollout installation findings, risks, and recommendations to Product Management, Engineering, and leadership. + Work with Product Marketing to obtain customer testimonials, case study material, and proof points. * Standards, Best Practices & Peer Support + Develop and maintain field testing standards, playbooks, and templates, incorporating lessons learned and feedback from partner teams. + Provide functional guidance and peer support to Field Test Technicians and Field Test Specialists on test preparation, installation coordination, store training, and issue resolution, without formal supervisory responsibility.