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# Senior Technical Lead

- **Company:** DMI Digital Management Inc
- **Location:** Bethesda, MD, United States (Remote available)
- **Experience:** Expert
- **Salary:** $152,513 - $190,642
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Software Engineering, Privacy Controls, Information Technology
- **Published:** November 13, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88859555/1

## About the Role

Education and Years of Experience:

 * A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
 * 8+ years of relevant experience.
 * Certifications such as ITIL and PMP is a plus.

Additional Requirements:

 * In-depth knowledge of IT systems, infrastructure, and software development
 * Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
 * Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
 * Effective communication with stakeholders, team members, and senior management.
 * Budgeting and financial oversight skills to effectively manage the contract
 * Ability to allocate resources efficiently and track expenses.

Citizenship Status Required: Must be a U.S. Citizen

## Description

DMI, LLC is seeking an experienced and highly organized Senior Technical Lead to oversee our IT Application Operations and Maintenance for a federal government contract. The Senior Technical Lead will be responsible for leading a team of highly skilled professionals, ensuring exceptional customer service, troubleshooting technical issues, and maintaining IT systems that support federal operations. This position requires in-depth knowledge of COTS applications, IT infrastructure, federal regulations, and the ability to effectively manage and optimize application operations and maintenance., * Lead the COTS application support team and provide day-to-day direction on priorities and technical execution.

 * Maintain technical excellence within the COTS application Operations and Maintenance (O&M) group and promote operational descipline (e.g., controlling emergencies, managing outages and degradations)
 * Serve as the technical escalation point for application support questions, tickents and coordination issues.
 * Conduct performance reviews and offer feedback for continuous improvement.
 * Foster a collaborative and solution-oriented team culture.

Ticket Management:

 * Oversee the day-to-day activities of the COTS group, including managing ticketing systems, troubleshooting, and escalating complex issues to appropriate technical teams.
 * Ensure timely and accurate resolution of incidents and service requests, adhering to established SLAs.
 * Maintain high levels of customer satisfaction by providing professional, clear, and courteous communication.

Technical Support & Troubleshooting:

 * Review all Change Requests (CRs) prior to submission to Change Control Board (CCB) to ensure proper impact analysis and planning of each change request.
 * Oversee application upgrades, patches and migration for COTS applications group.
 * Coordinate with the relevant client leads on backlog prioritization.

Compliance & Security:

 * Ensure adherence to all relevant federal regulations, including cybersecurity policies, privacy standards, and operational security protocols.
 * Conduct regular audits and risk assessments to ensure compliance with federal IT requirements and best practices.
 * Collaborate with cybersecurity teams to manage vulnerabilities and maintain secure IT infrastructure.

Reporting & Continuous Improvement:

 * Develop and maintain detailed reports on COTS performance, including metrics on incident resolution times, customer satisfaction, and issue trends.
 * Analyze performance data to identify areas for improvement and implement process improvements.
 * Stay updated on emerging technologies and industry trends, integrating them into IT operations as appropriate.