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# ServiceNow ITSM Developer

- **Company:** SEAMLESS MIGRATION LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Automation of Tests, Release Management, Azure Active Directory, Systems Integration, Technical Debt, Hardware Asset Management, Restful APIs, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/servicenow-itsm-developer--08361a66-bd8d-458a-97d0-ede889843d8f

## About the Role

ServiceNow, IT Service Management (ITSM), Agile Programming Methodologies, Small Business, Automation, Business Practices, Disability Accommodations, Customer Relations, IT Service Management (ITSM), ServiceNow, * 3-5 years of hands-on ServiceNow development experience with a strong ITSM focus

 * Solid knowledge of ITIL processes and how they map to ServiceNow
 * Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations
 * Experience with Flow Designer, Service Portal, and Automated Test Framework
 * Ability to translate business requirements into technical designs and clear user stories

Nice to have

 * ServiceNow CSA, CAD, and CIS-IT Service Management certifications
 * ITIL 4 Foundation
 * Experience with ITOM (Event Management, Discovery) or Hardware Asset Management
 * Exposure to Now Assist / generative AI features on the platform

## Description

* Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules
 * Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer
 * Develop and maintain SLAs, assignment rules, notifications, and approval workflows
 * Customize Service Portal and Employee Center experiences, including widgets as needed
 * Build integrations with monitoring, collaboration, and identity tools (e.g., Teams, Slack, Azure AD/Entra ID) via IntegrationHub and Scripted REST APIs
 * Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases
 * Write server- and client-side scripts while following platform best practices and minimizing technical debt
 * Support upgrades, ATF test creation, and release management through instance stack environments
 * Troubleshoot production issues and provide tier-3 platform support