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# Desktop Support Technician

- **Company:** TTEC
- **Location:** McAllen, TX, United States
- **Experience:** Experienced
- **Salary:** $62,000 - $65,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Virtual Private Networks (VPN), Peripherals, Guidewire PolicyCenter, Information Technology, Laptops
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-mcallen-tx--780fe90e-9c10-4240-9634-1de69e2eded2

## About the Role

Desktop Administration, On Site Support, Desktop Administration, Desktop PC, Call Center Operations, Call Centers, Peripheral Hardware, Computer Workstations, Asset Management, Laptop PC, * Associate degree in Information Technology, Computer Science, or related field preferred.

 * Minimum 2-3 years of desktop support, help desk, or technical support experience.
 * Strong knowledge of Microsoft Windows operating systems.
 * Strong customer service orientation.
 * Excellent communication and interpersonal skills.
 * Ability to prioritize multiple tasks in a fast-paced environment

## Description

Your potential has a place here with TTEC's award-winning employment experience. As a Desktop Support Technician working On Site in Mission, TX, USA, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll Do
The Desktop Support Technician is responsible for providing on-site technical support for call center operations, end users, desktop devices, peripherals, and production technologies. This role serves as the primary technical resource for incident resolution, workstation support, endpoint compliance, asset management, and operational readiness within a high-volume contact center environment.

During a Typical Day, You'll

 * Diagnose, troubleshoot, repair, and replace desktop and laptop computers, peripherals, and related equipment.
 * Provide in-person and remote technical support while maintaining high customer satisfaction.
 * Collaborate with Facilities, Network, Security, and Client Technology teams when issues impact production.
 * Monitor and maintain desktop compliance and endpoint health.
 * Troubleshoot workstation connectivity issues involving wired, wireless, VPN, and production network environments.
 * Receive, stage, deploy, recover, and track IT assets.