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# Service Desk Technician

- **Company:** ADVANCED SERVER MANAGEMENT GROUP, INC.
- **Location:** Cleveland, OH, United States
- **Experience:** Experienced
- **Salary:** $31,200 - $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Configuration Management, Microsoft Software, Wide Area Networks, Data Logging, Computer Network Operations, Computer Network Technologies, Office365
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/service-desk-technician-cleveland-oh--07e87a61-1c67-4b71-a290-5e7a174d618e

## About the Role

Customer Support/Service, Customer Support/Service, Team Player, Resolve Customer Issues, Customer Service Evaluation, Microsoft Windows Operating System, Tape Backup, Network Operations Center, Network System Hardware, Configuration Management, The Service Desk Technician position requires a patient and stable work style and consistency in dealing with repetitive routine. The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance.

The job requires close attention to the details of work, handling then with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team., * Associate's degree in a technical field or equivalent relevant experience.

 * 2+ years hands-on experience and demonstrated understanding of Microsoft technologies including Active Directory and Windows 10 and 7, O365 and Azure.
 * Demonstrated experience with Internet and networking technologies (LAN / WAN)
 * Experience working in a fast-paced team-based environment.
 * Unwavering commitment to service excellence and outstanding verbal and written communication skills.

## Description

* Providing Service Desk Level 1 support including receiving and logging support calls, resolving customer support issues, and tracking support incidents.
 * Routine maintenance of Windows-based networks, including performing backup tape rotation and logging and responding to system monitors.
 * Assisting with installation, configuration and management of customer equipment in our Network Operations Center.
 * Participating in after-hours "on call" rotation.