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# Desktop Technician

- **Company:** TRYFACTA, INC.
- **Location:** Carlsbad, NM, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Information Technology Operations, Windows Servers, Wide Area Networks, Wi-Fi Technology, Network Routers, Software Troubleshooting, Peripherals, Information Technology, Network Support, Laptops, Cisco
- **Published:** November 13, 2026
- **Apply:** https://www.dice.com/job-detail/5174e72b-8855-4e74-beb8-3ae5487063ca

## About the Role

* Relevant hands-on experience in IT support, desktop support, help desk, networking, systems administration, or IT infrastructure, depending on the position.
 * Experience troubleshooting Windows operating systems, desktops, laptops, printers, and peripheral devices.
 * Knowledge of Microsoft 365, Active Directory, and help desk ticketing systems is beneficial.
 * For senior roles: experience with LAN/WAN, switches, routers, Wi-Fi, Windows Server, DNS, DHCP, and infrastructure troubleshooting.
 * For the Lead role: prior experience supervising technicians, coordinating support activities, and managing escalations.
 * Strong troubleshooting, communication, and customer-service skills.
 * Ability and willingness to work 100% onsite in Carlsbad, NM and travel between multiple school campuses.
 * Education & Certifications:
 * No specific degree or IT certification is mandatory under the RFP.
 * Preferred certifications include CompTIA A+, CompTIA Network+, and Cisco CCNA.
 * Relevant technical training and certifications will be considered an advantage.
 * Background Check Requirements:
 * Candidates must successfully complete State and FBI fingerprint-based criminal history checks.
 * New Mexico Sex Offender Registry check is required.
 * All required checks must be cleared before beginning work at a CMS location.
 * Interested candidates should apply with an updated resume specifying their relevant technical experience and preferred position level.

## Description

* Lead Technician: Supervise the onsite IT support team, coordinate daily assignments, manage escalations, provide reporting, and serve as the primary point of contact for CMS Technology Department leadership.
 * Level 1 Technicians: Provide end-user support, troubleshoot Windows desktops and laptops, install and configure hardware/software, resolve help desk tickets, support printers and peripherals, and assist with classroom technology.
 * Senior/Multi-Skilled Technicians: Provide advanced troubleshooting, network support, server and infrastructure assistance, and technical support across multiple school campuses.
 * Support IT operations across 8+ school campuses and district facilities.
 * Respond to technical issues, service requests, and escalations in a timely manner.
 * Maintain effective communication with school staff and the Technology Department.
 * Travel between assigned school locations as required.