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# Technology Support Specialist

- **Company:** Latham & Watkins LLP
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $90,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Information Systems, System Configuration, Virtual Private Networks (VPN), Microsoft Office, Microsoft PowerPoint, Remote Desktop Services, Software Deployment, Peripherals, Computer Equipment, Information Technology, Hardware Infrastructure
- **Published:** November 13, 2026
- **Apply:** https://www.wayup.com/i-Legal-Services-j-Technology-Support-Specialist-Latham-Watkins-LLP-302337673781093/

## About the Role

+ Display knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
 + Demonstrate advanced knowledge of standard hardware components and peripherals
 + Possess working knowledge of printer and MFD hardware/settings to perform basic support
And have:

 + A high school diploma or an equivalent
 + A bachelor's degree or an equivalent in Computer Science or Information Systems, preferably
 + A minimum of two (2) years of technology support experience with PC hardware/software
 + A minimum of two (2) years of experience in a customer-focused role, preferably
 + Experience with software installations and upgrades, training, and technical documentation, preferably

## Description

The Technology Support Specialist II is an integral part of Latham's Technology & Information Services team and will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Devices (MFDs), and mobile devices including configuring and troubleshooting. This role will be located in our New York office., + Providing assistance to end users for firm-approved applications using a variety of different methods; applications include Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary

 + Performing regular maintenance on desktop and notebook computers, printers, monitors and peripheral hardware
 + Setting up and configuring desktop and notebook computers and printers
 + Meeting and coordinating with other local Technology department members on product installation, training, and support, and assisting or running projects on various issues as needed
 + Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
 + Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains