> Markdown version of [/jobs/ext/4705626-network-engineer](https://www.wearedevelopers.com/jobs/ext/4705626-network-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Network Engineer

- **Company:** Intuitive Surgical, Inc.
- **Location:** Sunnyvale, CA, United States
- **Experience:** Experienced
- **Salary:** $168,480
- **Contract:** Permanent contract
- **Skills:** Audio Video Distribution, Networking Basics, System Programming, TCP/IP, Virtual Local Area Networks, Bluebeam, Information Technology
- **Published:** November 13, 2026
- **Apply:** https://jobs.smartrecruiters.com/Intuitive/744000161384849-network-engineer

## About the Role

* 5+ years of experience providing technical support for AV,
corporate video, or related IT systems, preferably on-site.

 * Associate's degree in electronics, information technology, or a related technical field, or an
equivalent combination of education and AV experience.

 * Strong knowledge of AV equipment and troubleshooting practices.
 * Experience with AV device management tools such as Zoom Device Management, Neat Pulse,
Poly Lens, and Logi Sync.

 * Knowledge of audio digital signal processors (DSPs); QSC-level proficiency highly desired.
 * General networking competence (TCP/IP and VLANs).
 * Understanding of AV control system programming.
 * Ability to read and create AV technical drawings, with proficiency in Bluebeam.
 * Analytical problem-solving and the ability to work independently to meet SLAs in a fast-paced
environment.

 * Strong written and verbal communication skills, including with Director-level colleagues and
above, and a customer-service focus.
Working Conditions

 * Onsite in Sunnyvale, consistently reporting by 7:00 a.m.
 * Travel up to 10%.
 * Occasionally lift 30+ lbs.
 * Move throughout multiple buildings and floors.
Preferred Skills and Experience

 * Use of hand tools and terminating different cable types, such as Cat 6.

## Description

Primary Function of Position
The AV Engineer provides on-site technical support and troubleshooting for audio-visual systems at
Intuitive Surgical locations. Reporting to the AV Operations Manager, the engineer works directly with
end users to keep AV systems running smoothly and resolve issues promptly.
Essential Job Duties

 * Support and troubleshoot AV systems on-site or remotely, including video conferencing, displays,
projectors, audio processors, microphones, cameras, and control systems.

 * Respond promptly to incidents and service requests within the established IT Service
Management framework, keeping requesters informed and escalating complex issues to
engineering as needed.

 * Find the root cause of recurring issues and follow through on permanent fixes.
 * Perform routine maintenance and updates to keep AV systems reliable.
 * Train end users on how to operate conferencing equipment and room controls.
 * Document troubleshooting steps and resolutions to build the knowledge base.
 * Work with the support team and AV installation staff to commission completed systems and
hand them off to operations.

 * Work with manufacturers and vendors on technical support and return authorizations, and assist
with AV inventory and equipment replacements.