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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Absolute Business Solutions Corp - **Location:** Arlington, VA, United States - **Experience:** Experienced - **Salary:** $80,000 - $115,000 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Artificial Intelligence, Android Software Development, Apple IOS, Software Applications, BASIC (Programming Language), CompTIA Security+, Information Systems, Computer Programming, System Configuration, Multi-Factor Authentication, Middleware, Information Technology Operations, Internet Security, Virtual Private Networks (VPN), System Center Configuration Manager, Virtual Desktops, Network Connections, Public Key Infrastructure, Proprietary Software, Software Licensing Audit, Software Engineering, Virtual Local Area Networks, VPN Clients, Wi-Fi Technology, Wireless Devices, Microsoft InTune, Information Technology, Laptops, CIS Benchmarks, Workday, Servicenow, User Accounts - **Published:** November 13, 2026 - **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-arlington-va--6829b43d-e8c7-49ac-990e-c4acf2523125 ## About the Role Desktop Administration, Artificial Intelligence (AI), United States Department of Defense (DoD), Data Science, Business Solutions, Intelligence Community, Integrated Circuits (ICs), Customer Support/Service, Information Technology & Information Systems, Internet Security, * Current CompTIA Security+ CE or another DoD 8140/8570 IAT Level II baseline certification. * At least five years of relevant desktop or technical-support experience and the ability to satisfy the contractual education and experience pathway listed below. * Experience troubleshooting Windows 10 and 11 Enterprise, Microsoft 365, DoD security baselines, and commercial desktop applications. * Experience administering Active Directory accounts, password resets, account unlocking, security groups, and permissions. * Hands-on experience troubleshooting PKI certificates, CAC or smart-card middleware, and secure DoD-approved VPN solutions. * Working knowledge of CAT5/CAT6 cabling, fiber patching, RJ-45 connections, and basic LAN/WLAN troubleshooting. * Familiarity with PWCS, wireless hardware, and iOS or Android mobile-device configuration and enrollment. * Experience managing incident and work-order tickets using Remedy, ServiceNow, or an equivalent ITSM platform. * Ability to provide polished, customer-facing support in a high-tempo military, executive, or similarly professional environment. * Ability to work independently and collaboratively and support occasional after-hours maintenance or on-call duties. * Ability to lift, move, unbox, and position IT equipment weighing up to 40 pounds and traverse Pentagon corridors and secure spaces throughout the workday. Education and Experience Candidates must satisfy one of the following contractual labor-category pathways: * Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience. * Bachelor's degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience. * No degree, plus at least eight years of general experience, including at least six years of specialized experience. Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance., * Experience supporting IT operations at the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, an Air Force Communications Focal Point, or another military command center. * Experience with PWCS asset tracking, property accountability, device provisioning, and lifecycle management. * Experience deploying operating-system images using Microsoft Endpoint Configuration Manager, SCCM, or another enterprise imaging platform. * Experience supporting mobile-device management through Microsoft Intune or a comparable platform. * Strong interpersonal, written, and verbal communication skills with the ability to explain technical solutions to senior military and civilian leaders. * Strong analytical, troubleshooting, and problem-solving skills. ## Description * Provide direct onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end users and executive customers across the Pentagon complex. * Install, configure, image, test, maintain, and troubleshoot desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment. * Provision, issue, receive, and provide Tier 1 support for Personal Wireless Communications Systems, enterprise cellular devices, wireless endpoints, and secure mobile capabilities. * Support wireless-device migrations, asset audits, lifecycle refreshes, battery and accessory management, device setup, multi-factor authentication, network connectivity, and basic profile configuration. * Staff the walk-up customer-support center and deploy or receive IT assets with accurate ticket and work-order documentation. * Use Remedy, ServiceNow, or an equivalent ITSM platform to log, categorize, prioritize, route, track, resolve, and close incidents and service requests. * Develop and maintain technical procedures, recurring-issue documentation, knowledge articles, and troubleshooting guides. * Diagnose and resolve Common Access Card authentication, middleware, card-reader, PKI certificate, and secure VPN issues. * Use Active Directory to support user accounts, password resets, account unlocking, security-group assignments, permissions, and access-control changes. * Install, update, and troubleshoot Windows 10 and 11, Microsoft 365, approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software. * Coordinate with software-license managers to support software compliance and approved application use. * Troubleshoot Layer 1 cabling, Wi-Fi, IP configuration, switch-port, VLAN, and basic LAN/WLAN connectivity issues involving copper, fiber, transceivers, and related components. * Coordinate with vendors and original equipment manufacturers to resolve complex, warranty, or escalated hardware and software issues.