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# Infrastructure Operations Specialist

- **Company:** Hy Vee
- **Location:** Des Moines, IA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Mobile Application Software, Technical Data Management Systems, Workflow Management Systems, Computer Network Technologies, Information Technology, Hardware Debugging, User Accounts
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/infrastructure-operations-specialist-des-moines-ia--f61b41b5-d439-40b4-92ea-9612f26c49cd

## About the Role

* Intellectually curious, strategic thinker who enjoys creative problem solving
 * Must be able to perform arithmetic, algebraic, and geometric calculations
 * Must be able to compose or edit original correspondence; follow technical manuals; evaluate technical data; interview to obtain basic information; and have increased contact with people.
 * Must be able to physically perform light work: exerting up to 20 pounds of force occasionally,10 pounds of force frequently and a negligible amount of force constantly to move objects
 * Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision
 * Must be able to perform the following physical activities: Stooping, kneeling, reaching, standing, fingering, talking, and hearing
 * Must be comfortable working in a variety of conditions - indoors/outdoors, refrigerated/ambient spaces when required.
 * Demonstrable ability to correlate business functions to hardware and software needs
 * Demonstrate an aptitude to learn technical components of software and infrastructure
 * Proficient with issue tracking and workflow software, * High School diploma or equivalent
 * One year or more of additional schooling with emphasis in computer technology/science is beneficial
 * Similar support or practical experience with applications/systems in related field are highly beneficial, * Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision.
 * Must be able to physically perform light work :exerting up to 20 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects
 * Must be physically able to perform sedentary work: operating a computer, occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
 * Must be able to walk for extended periods throughout the day and frequently climb stairs, including in the pick towers.
 * Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.

## Description

The Infrastructure Operations Specialist provides quality technical support to end users at the Hy-Vee Lomar Distribution Center (LDC) in Cumming, Iowa, with emphasis on friendliness, courtesy and customer service, * Provides high-level support of computers, printers, handheld scanners, applications, network, mobile devices, and user accounts

 * Maintains, analyzes, and repairs hardware/software/network technology throughout the distribution center, including the pick towers
 * Analyzes, documents, and escalates calls as appropriate
 * Perform overnight/weekend and on-call support when scheduled
 * Perform onsite visits for installations and troubleshooting
 * Identifies common problems and suggests solutions
 * Reports to work when scheduled and on time, Has frequent contact with office personnel in other departments related to the position as well as occasional contact with users and customers.