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# Service Desk Personnel

- **Company:** C B Partnership
- **Location:** Nashville, TN, United States
- **Salary:** $52,000 - $62,400
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Active Directory, Apple IOS, Virtual Private Networks (VPN), Print Servers, Remote Service Software, Cisco WebEx, Backup and Restore, Wi-Fi Technology, Cisco
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/service-desk-personnel-nashville-tn--731841a2-6474-4cb2-b90f-6637d1e0aeed

## About the Role

Customer Support/Service, Customer Support/Service, Identify Issues, Technical Support, Communication Skills, Lift/Move 50 Pounds, Call Centers, Printers, Print Server, iOS, We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.
Key Requirements:

 * Ability to handle up to 30 calls per day
 * Strong customer service and communication skills
 * Must be able to lift at least 50 lbs
 * Prior IT Call Center experience preferred

Technical Skills:
Printer Administration & Troubleshooting

 * Server print queues and local queues

Active Directory Management

 * Navigate different OUs
 * User attribute lookup
 * Password reset and account unlock

iOS Support & Deployment

 * Setup of iPhones/iPads
 * iTunes account reset
 * Network settings reset
 * Backup and restore

Video Conferencing Tools

 * Cisco WebEx
 * Microsoft Teams
 * Cisco Presence solutions

## Description

* Internal vs external connectivity
 * VPN
 * LTE
 * WiFi

Application Support

 * Account permissions
 * Compatibility issues
 * Browser vs installed applications

Remote Support Tools

 * MSRA
 * RDP
 * Microsoft Teams
*, WebEx