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# Information Technology Desktop Specialist

- **Company:** Portage County
- **Location:** Ravenna, OH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Desktop Computing, Firmware, Networking Hardware, Virtual Private Networks (VPN), Computer Equipment, Information Technology, User Accounts
- **Published:** June 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7395cc172cdb69b8

## About the Role

Do you have experience in VPN management?

## Description

* Respond to support requests, document issues and resolutions; provide support to end users on a wide variety of issues/applications;
 * Trouble-shoot, diagnose, and resolve software, network, VPN, printer, Internet and other information technology related problems;
 * Install and configure personal computers, printers, network devices, mobile devices and other peripheral devices;
 * Install and configure software applications on personal computers and notebook computers;
 * Install bug and upgrades fixes to software applications;
 * Installing updates to Microsoft Windows Operating System and all county software applications; install firmware updates to hardware devices.
 * Provide recommendations for hardware and/or software in the course of troubleshooting issues;
 * Configure PC's for internet, network, and e-mail connectivity;
 * Maintain Active Directory user accounts;
 * Perform other responsibilities as assigned by the I.T.S. Director and/or Manager., Performs related Essential and Non-Essential functions as needed.


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