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# Director of Observability Architects

- **Company:** Greenhouse Software, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $310,000
- **Contract:** Permanent contract
- **Skills:** Open Source Technology, Grafana
- **Published:** November 13, 2026
- **Apply:** https://job-boards.greenhouse.io/grafanalabs/jobs/6256271004

## About the Role

* 3+ years leading a team, 5+ years in the high tech industry having held customer facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, Architect, etc.
 * Experience as a manager-of-managers, and strong leadership coaching skills.
 * Direct experience mentoring, developing people and managing performance over time.
 * In-depth technical knowledge and a desire to retain those skills in a leadership role.
 * Experience in open source or cloud-first/product-led go-to-market programs.
 * Knowledge in the observability space, especially expertise in the Grafana platform and/or competitors' monitoring/data/visualization products.
 * Strong written and oral communication skills to collaborate with our remote-first internal teams and diverse customer base.
 * Creative problem-solving skills and the ability to rapidly pivot and adapt.

## Description

* Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
 * Be responsible for customer adoption, retention and expansion, owning the ongoing reporting, analysis, and escalation of your team's engagements.
 * Partner with AMER Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion.
 * Work alongside your team as an executive sponsor for our most important customers to ensure success and bring grounded feedback into your operation.
 * Leveraging advanced AI tooling to the fullest extent, while prioritizing and maintaining human control and contact.
 * Develop, refine, and improve our programs and materials to bring the best experience to our customers.
 * Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences.
 * Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
 * Work with the team to create and enhance internal and external Grafana content and enablement.