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# Senior Help Desk Technician

- **Company:** Robert Half
- **Location:** Tucson, AZ, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, VoIP, CompTIA Network+, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Windows PowerShell, Azure Active Directory, TCP/IP, Enterprise Software Applications, Microsoft InTune, 3-tier Architectures, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3517411601&tx=FP8178FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 5+ years of IT support experience.
 * 2+ years handling Tier 2/Tier 3 escalation support.
 * Strong experience with:
 * Active Directory & Azure AD
 * Microsoft 365 Administration
 * Microsoft Intune
 * Windows Server environments
 * Networking fundamentals (DNS, DHCP, TCP/IP)
 * PowerShell scripting
 * Experience with ServiceNow, Jira Service Management, or similar ticketing platforms.
 * Associate's degree or equivalent experience preferred.

Preferred Certifications

 * CompTIA Network+
 * CompTIA Security+
 * Microsoft Certified: Modern Desktop Administrator
 * Microsoft 365 Certified: Endpoint Administrator Associate

## Description

We are seeking an experienced Senior Help Desk Technician to provide advanced technical support while serving as a mentor to junior support staff. This role will handle escalated Tier 2 and Tier 3 issues, support critical business technologies, and help drive process improvements across the IT support function., * Serve as an escalation point for complex technical issues.

 * Troubleshoot advanced Windows, Microsoft 365, networking, and user access issues.
 * Administer Active Directory, Azure AD, Microsoft Intune, and endpoint management solutions.
 * Support enterprise technologies including VPNs, VoIP platforms, and security tools.
 * Lead workstation deployments, hardware refresh projects, and system upgrades.
 * Create and maintain technical documentation and knowledge base articles.
 * Analyze recurring issues and implement long-term solutions.
 * Train and mentor Help Desk Technicians and junior support personnel.
 * Collaborate with Systems Administrators, Network Engineers, and Cybersecurity teams.
 * Monitor service levels and contribute to continuous improvement initiatives.