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# Network Administrator

- **Company:** Cornerstone Barricades
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $29,890
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, User Authentication, Bash Shell, CompTIA Network+, CompTIA Security+, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Python (Programming Language), Windows Servers, Network Administration, Windows PowerShell, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Connectivity Problems, Firewalls (Computer Science), Performance Monitor, 3-tier Architectures, Server Operating Systems & Platforms
- **Published:** November 13, 2026
- **Apply:** https://itsasap-2.betterteam.com/network-administrator-(fully-remote-philippines)/apply

## About the Role

* Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
 * Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
 * Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
 * Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
 * Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
 * Experience supporting and administering Microsoft 365 environments.
 * Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
 * Excellent problem-solving, root-cause analysis, and technical project leadership skills.
 * Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
 * Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
 * Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.

Preferred:

 * Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment.
 * Hands-on administration with ConnectWise PSA and RMM platforms., * Excellent command of the English language both spoken and written.
 * Able to work full time 40 hours a week:
 + Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
 + Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours.
 * Able to pass our online behavior and cognitive assessments.
 * Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
 * Able to provide NBI Clearance (for PH applicants).

## Description

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction., Proactive Monitoring & Alerts:

 * Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
 * Ensure alerts are actionable, efficient, and tied to measurable KPIs.
 * Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support:

 * Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
 * Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
 * Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.

Automation & Scripting:

 * Develop and maintain automation scripts and tools to reduce manual workloads.
 * Lead adoption of automation best practices across the team.
 * Documentation
 * Create and maintain SOPs, knowledge base entries, and technical guidelines.
 * Ensure documentation meets internal standards and industry best practices.

Collaboration & Strategy:

 * Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
 * Collaborate cross-functionally to ensure seamless integration of proactive solutions., * Tech Utilization %.
 * Proactive Alert Documentation Compliance %.
 * Proactive Board SLA Compliance %.
 * Escalation Resolution Rate %.
 * Average Age of Escalated Tickets.

Job Requirements:
A home office set up that meets the following:

 * Computer: A working computer with a minimum of 8GB RAM and one of the following:
 + Windows 11 with an Intel i5 or i7 (8th generation or newer), or;
 + AMD Ryzen 5 or 7 (2000 series or newer), or;
 + MacOS 12 or newer.
 * Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
 * Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
 * Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
 * Webcam: An HD webcam for video calls.
 * 2nd Monitor.
 * UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).