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# Help Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $41,600 - $52,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, CompTIA Network+, CompTIA Security+, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Office Suite, Azure Active Directory, Break Fix, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/dc/washington/fb93a8b0-97cc-47da-bd82-476f36efa208

## About the Role

* 3+ years of Help Desk, Desktop Support, or IT Support experience
 * Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, Office Suite)
 * Experience working within a ticketing system (ServiceNow preferred)
 * Strong troubleshooting skills across hardware, software, and Windows environments
 * Excellent communication and customer service skills
 * Ability to work onsite 5 days per week in Washington, DC
 * Ability to obtain an FTC Public Trust Clearance, * Prior federal government or contractor experience
 * Previous laptop refresh, deployment, or migration project experience
 * Experience with Active Directory or Azure AD/Entra ID
 * Knowledge of SCCM/MECM
 * CompTIA A+, Network+, Security+, or ITIL certifications, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

ServiceNow
CompTIA A+
Communication
Microsoft 365
Issue Tracking
Desktop Support
Microsoft Teams
Customer Service
Microsoft Office
Active Directory
CompTIA Network+
Technical Issues
Microsoft Outlook
Help Desk Support
CompTIA Security+
Business Valuation
Full Stack Development
Azure Active Directory
Business Transformation
Tier 2 Technical Support
End-User Training And Support
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library, TEKsystems is seeking Help Desk Technicians to support a large-scale laptop refresh and end-user support initiative for the Federal Trade Commission (FTC). This is an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, customer interaction, and working in an enterprise environment.

You will provide Tier 1/Tier 2 desktop support, assist with laptop deployments and replacements, resolve technical issues, and support end users throughout the technology refresh process., * Provide Tier 1 and Tier 2 technical support for end users

 * Troubleshoot hardware, software, and Microsoft 365 issues
 * Support laptop refresh, deployment, and workstation replacement activities
 * Document and manage incidents and service requests through ServiceNow
 * Configure and deploy laptops, desktops, and peripheral devices
 * Perform account support, password resets, and access-related troubleshooting
 * Diagnose and resolve Windows operating system issues
 * Escalate complex issues when necessary and ensure timely resolution
 * Deliver excellent customer service while supporting users onsite
 * Maintain accurate documentation of work performed and ticket updates