> Markdown version of [/jobs/ext/4706440-jr-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4706440-jr-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Jr. IT Support Specialist - **Company:** WebFX, Inc. - **Location:** Harrisburg, PA, United States - **Experience:** Starter - **Salary:** $47,000 - $50,000 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Local Area Networks, Wi-Fi Technology, Information Technology, Gsuite - **Published:** November 13, 2026 - **Apply:** https://www.careerbuilder.com/job-details/jr-it-support-specialist-harrisburg-pa--0954e523-c596-4a67-b069-d2b5a90dd59f ## About the Role Technical Support, WebFX, Technical Support, Communication Skills, Presentation/Verbal Skills, Writing Skills, Customer Support/Service, Analysis Skills, Diversity, Help Desk, WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate is a talented, ambitious beginner looking to kickstart a career in IT. Professional experience is not required, but a strong work ethic and track record of excellence are a must!, * A Bachelor's Degree + College seniors are encouraged to apply! We open interviews as early as 12 months before graduation, and if hired, we will hold the job for you until after graduation * A Cumulative GPA of 3.4 or above Skills and Experience Requirements: * Prior working experience (for example: an internship, a part-time job, a summer job, etc) * Confident verbal and written communication skills * Exceptional customer service skills * Ability to translate technical information into simple terms * Proven ability to succeed as part of a team, as well as to take initiative and work independently * Classroom or part-time level experience with the latest business office technologies Location Requirements: * This role is based fully on-site at our headquarters in Harrisburg, PA. We are seeking candidates who are willing and able to work from this location daily, Monday-Friday. Qualities and Traits: Who You Are We are looking to invest in exceptional early-career professionals with a proven track record of excellence and personal initiative, who are looking to kickstart their career at an award-winning agency., A Set Number of Years of Experience: We hire for potential and for soft skills, not for pre-existing professional experience. ## Description Not sure if this is you? See if the following statements resonate: * You Set a High Bar For Yourself: You aren't looking to just check the box; you care about the quality of your work and actively challenge yourself to improve. * You Take Ownership: When you see something that needs to be done, you don't hope someone else will take care of it; you step up and make it happen. * You Learn Quickly and Aren't Afraid to Try New Things: You embrace the process of trying, making a mistake, learning from it, and trying again. * You're Motivated by Goals and Measurable Results: You're not content to just hope your work is improving; you thrive when you have a goal to work towards, and a plan for how to get there. * You're a Critical, Creative, and Analytical Thinker: You don't just take things at face value; you're curious about how things work, how they could be improved, and what new solutions might be worth trying. * You're Looking for a Career, not Just a Job: You're not looking to just clock in, do busywork, and clock out; you're excited about becoming an expert, taking on new and interesting challenges, and watching yourself climb towards your goals, On-the-job training is provided in all of these areas. This breakdown shows what your day-to-day will consist of once you're fully up and running in the role. Perform Help-Desk Support for Our Internal Team (About 60% of your day) * Respond to support tickets from team members when they run into technology issues * Help solve problems with computer systems, software, hardware, and other workplace technology * Educate team members on technology, and walk with them through the problem-solving process * Run diagnostic programs to identify and resolve problems * Respond promptly to team member questions either in-person or over email, as the situation requires * Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems Create and Manage Team Member Accounts and Workstations (About 30% of your day) * Install and configure new Windows and Mac workstations for incoming team members * Create and configure new company accounts for team members Support Technical Process Improvements Across Our Team (About 10% of your day) * Research and introduce solutions to emerging technology challenges that may arise * Document new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand Tools/Technical Skills You'll Learn On the Job: * Excel/Google Suite * AI Tools and Technologies * Windows and Mac OS * Latest business office technologies, * Initial "career kickstart" training to learn foundational hard skills over the first few months on the job * Ongoing advanced training sessions from industry experts as you progress further in your role * Regular team Lunch-and-Learns in our on-site training amenities Career Growth and Upward Progression Paths * All our Jr-level roles represent the first step on an upward promotional path within WebFX * Merit-based promotions are abundant for new team members who meet or exceed performance metrics * Regular 1-on-1 check-ins with a manager to support career growth