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# GSOC Security Support Operator

- **Company:** Pinkerton
- **Location:** Jersey City, NJ, United States
- **Salary:** $54,995
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Oracle (Applications), Security Support Provider Interface
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/gsoc-security-support-operator-jersey-city-nj--c8c3b546-921c-4e64-be1b-c9f4f55d4dbc

## About the Role

GSOC - GIAC Securing Oracle Certification, Risk Management, Diversity, GSOC - GIAC Securing Oracle Certification, Access Control, Security Equipment, Centralized Operations/Management, Standard Operating Procedures (SOP), Root Cause Analysis, Time Management, High school diploma/GED, college preferred, law enforcement, military, and/or two years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.

 * Knowledge of CCTV and physical access control systems.
 * Organization and planning skills.
 * Analytical, critical thinking, and problem-solving skills.
 * Able to work with highly confidential information.
 * Effective verbal and written communication skills.
 * Serve as a positive and effective team member.
 * Able to interact effectively at all levels of an organization and across diverse cultures.
 * Client orientated and results orientated.
 * Able to work in a fast-paced environment under multiple deadlines and competing priorities.
 * Able to maintain confidentiality when dealing with sensitive information.

## Description

The GSOC Security Support Operator, assigned to a specific client, oversees the monitoring and response to various technologies, including access control, security video, and alarm systems for high-priority global sites. In this role, the Operator will centrally monitor and dispatch responses to various alarms, as well as support the day-to-day operations of the GSOC. This position will have a hybrid work schedule (in office/remote).
Responsibilities:

 * Represent Pinkerton's core values of integrity, vigilance, and excellence.
 * Follow Standard Operating Procedures (SOP) to respond to alarms and effectively investigate the root causes of the alarm.
 * Respond to alarms in a timely manner following the provided SOPs for various locations and incidents.
 * Produce and disseminate security reports and alerts.
 * Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.
 * Conduct CCTV video review to investigate alarms, incidents, and other safety/security events.
 * Coordinate responses to incidents and alarm activations with internal and external teams.
 * Provide exceptional customer service to a wide range of clients including senior executives to external vendors.
 * All other duties, as assigned.