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# IT Helpdesk Support Carter - Wabeno, WI

- **Company:** Potawatomi Hotel & Casino
- **Location:** Wabeno, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Sound Recording and Reproduction, System Configuration, Networking Cables, Security Software, Tablet Computers, Information Technology
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-helpdesk-support-carter-wabeno-wi-wabeno-wi--fc1484b3-ead8-4f74-bdd3-afe18f0a663d

## About the Role

Help Desk, Technical Support, Casinos, Customer Support/Service, Identify Issues, Computer Software, Security Software, Fast Food, Time Management, Help Desk, * One year certificate in Computer Science or related field is preferred; a minimum of one year verifiable experience is required.

 * Keep confidential data secure from outside.
 * Ability to uphold complete confidentiality is required.
 * Must display professionalism when representing Potawatomi Casino Hotel.
 * Must work well with people, possess excellent customer service skills and sensitivity to diverse cultures.
 * Clearly and effectively communicate verbally and electronically
 * Must have strong analytical skills, with the ability to effectively diagnose problems
 * Ability to both create and follow procedural instructions
 * Excellent organizational skills and ability to maintain accuracy is required.
 * Ability to maintain a professional demeanor in stressful situations is necessary.
 * Experience with any 4 of the following application categories: Active Directory, Remote Help Tools, inventory management solutions, Mobile Device Management Solutions, Help Desk ticketing software, Exchange, Windows 10.

## Description

* Responsible for providing customer service in person, via phone calls, via email, or through remote connectivity tools.
 * Ensure a maximum level of Team Member and guest service throughout the property in and out of the department.
 * Responsible for monitoring the help desk system and picking up tickets in a timely manner.
 * Responsible for assigning tickets to second tier support
 * Responsible for installing, configuring, and documenting all workstations, software, hardware, network and peripheral equipment.
 * Documents customer issues and requests. Also documents internal procedures.
 * Responsible for abiding by all IT Department Policies and Procedures within compliance of local, state, and federal regulations and Tribal MICS.
 * Assist with installing and maintaining network cabling.
 * Assist with administration, operation, maintenance, and upgrading, of all workstations, software, hardware, and peripheral equipment. This includes all printers/copiers/fax machines, the audio system, and the video system.
 * Troubleshoots technical issues and finds resolutions to customer problems
 * Assists with maintaining Potawatomi Casino Hotel assets (phones, computer, tablet, monitors, etc)
 * Trains customers on the usage of hardware and software
 * Supports and maintains assigned applications
 * Evaluates Computer Scan Vulnerability results; apply fixes to vulnerabilities and escalate vulnerability to second level if unable to resolve or if vulnerability is outside help desk level
 * Responsible for unlocking users in day-to-day applications
 * Assist with the administration, operation, maintenance, upgrading, and troubleshooting of the Bingo Hall Management, audio, and video systems.
 * Keep current with industry trends and technology to help maintain company's competitive edge.
 * Prepare written and verbal reports.
 * Accountable for the accuracy and thoroughness of departmental records and reports.
 * Support all smart phones and tablets.
 * Participate in special projects and all other duties as requested by the IT Director and/or IT Manager.