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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Jr Production Support Engineer - **Company:** ALLOCORE, LLC - **Location:** Mechanicsburg, PA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), .NET Framework, Application Programming Interfaces (APIs), Application Integration Architecture, C Sharp (Programming Language), Cascading Style Sheets (CSS), Cloud Computing, Code Review, Information Systems, Databases, Data Validation, Database Design, DevOps, Django Web Framework, Python (Programming Language), Knowledge Management, PostgreSQL, MySQL, Reliability Engineering, Runbook, Software Engineering, Software Troubleshooting, Bug Reporting, Information Technology, Web Technologies, Restful APIs, Programming Languages - **Published:** November 13, 2026 - **Apply:** https://www.careerbuilder.com/job-details/jr-production-support-engineer-mechanicsburg-pa--cb256ea1-b30f-4bf8-9623-ae7e47afa54a ## About the Role Production Support, Technical Support, Government, Product Engineering, Team Player, Startup, Cloud Computing, Loans, Government Grants, Production Support, You may be a fit if you bring some combination of: * U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance. * Must be located within commuting distance of our Mechanicsburg, PA office. * This position requires on-site work five days per week during the first 60 days. After that period, a hybrid schedule may be available based on performance and business needs. * Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. * Up to two years of professional experience in software development, application engineering, production support, site reliability, DevOps, or a related technical role. * Experience troubleshooting software applications in development or production environments. * Foundational knowledge of software development concepts and the ability to read and understand application code. * Hands-on experience with one or more modern programming languages or frameworks, such as Python, Django, C#, or Microsoft .NET. * Familiarity with web technologies, including HTML, CSS, JavaScript, and RESTful APIs. * Understanding of databases, logs, application integrations, and system behavior. * Experience with database design or management, such as PostgreSQL or MySQL. * Strong analytical and structured problem-solving skills. * Ability to troubleshoot ambiguous problems across multiple systems and layers of technology. * Strong written and verbal communication skills, including the ability to explain technical issues to nontechnical stakeholders. * Ability to work effectively across Operations, Product, Software Development, Delivery, and client-facing teams. * Ability to learn new technologies, business processes, and government lending programs. * Demonstrated dependability, professionalism, attention to detail, and commitment to continuous improvement. * Ability to manage multiple priorities while maintaining ownership of assigned issues. ## Description This role monitors platform health, analyzes logs and system behavior, supports product implementations and go-live activities, and helps develop monitoring, runbooks, automation, and other tools that improve technical support. The Junior Production Support Engineer serves as a bridge between Operations, Product, and Software Development by translating business and technical issues into effective technical solutions., * Investigate and resolve production issues escalated by Product Operations and other support teams. * Troubleshoot application, integration, API, data, configuration, and infrastructure-related issues. * Review logs, system behavior, data, and application code to identify root causes. * Perform technical troubleshooting and corrective actions within established access and change-management controls. * Develop safe workarounds when immediate remediation is not available. * Escalate software defects and complex engineering issues to the Software Development team with clear documentation, reproduction steps, business impact, and supporting evidence. * Maintain ownership and visibility of technical issues through resolution. * Monitor production environments, integrations, jobs, queues, alerts, and other indicators of platform health. * Investigate system-generated alerts and proactively identify issues before they materially affect users or clients. * Help establish monitoring and alerting for new products and programs. * Identify opportunities to improve observability, diagnostics, and automated issue detection. * Analyze recurring production issues and recommend preventative improvements. * Participate in product and program implementations before go-live to develop technical and operational knowledge of new solutions. * Partner with Software Development, Product, Delivery, and Operations teams to identify likely production-support scenarios. * Help define monitoring, technical runbooks, escalation paths, access requirements, and support procedures before launch. * Participate in launch-readiness reviews, go-live support, and post-launch stabilization. * Support the response to high-priority production incidents and coordinate technical troubleshooting across teams. * Communicate technical findings, business impact, status, and resolution clearly to technical and nontechnical stakeholders. * Participate in root-cause analyses and post-incident reviews. * Develop scripts, queries, utilities, or lightweight automation to improve support efficiency and reduce repetitive manual work. * Identify opportunities to automate diagnostics, monitoring, remediation, data validation, and routine production-support activities. * Contribute technical knowledge to support documentation, runbooks, and knowledge-management resources. * Participate in code reviews, code walkthroughs, knowledge-sharing sessions, and continuous-learning activities. * Build working knowledge of the government programs and business processes supported by Allocore's technology. * Perform other duties as assigned by your manager., * Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. * No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. * Message frequency will vary depending on the application process. * Msg & data rates may apply. * OPT out at any time by texting "Stop".