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# Solution Engineering Director

- **Company:** Freshworks Inc
- **Location:** San Mateo, United States
- **Experience:** Expert
- **Salary:** $255,000 - $320,000
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service
- **Published:** November 13, 2026
- **Apply:** https://startup.jobs/head-of-solution-engineering-americas-freshworks-10764380

## About the Role

We welcome leaders from all backgrounds who bring varied perspectives and experience. You are a collaborative leader who values inclusivity, clear communication, and empathetic management. Whether you have followed a traditional leadership path or a unique professional journey, you bring practical problem-solving skills, a focus on team development, and a commitment to achieving goals together., This individual should be viewed as a strategic business leader who can elevate the Solutions Engineering function into a competitive advantage, aligning technical excellence with commercial outcomes while building an environment where exceptional talent thrives.

 * Extensive experience leading Solutions Engineering / Solution Consulting organisations within high-growth SaaS environments.
 * Proven success leading leaders of leaders, frontline managers, and elite individual contributors across multiple regions or business segments.
 * Strong technical aptitude paired with exceptional business and financial acumen, enabling credible engagement with both executive buyers and technical stakeholders.
 * Deep partnership with Sales leadership to drive account expansion, revenue growth, and customer success through consultative pre-sales engagement.
 * Demonstrated ability to leverage AI and automation pragmatically, not as an end in itself, but to improve productivity, eliminate low-value work, and create additional capacity for Solution Engineering teams to focus on strategic customer engagement and revenue impact.
 * A track record of building resilient, high-performing organisations with outstanding employee engagement and industry-leading talent retention.

## Description

Freshworks is seeking a Senior Solution Engineering Director. This is a strategic role. How will you be successful in this role?

 * Growth-Oriented Leadership: Come help cultivate a culture of trust, accountability, and continuous learning where teams feel empowered to challenge ideas, innovate, and contribute to strategic decisions.
 * Vision & Strategy: Demonstrate executive-level strategic thinking with the ability to translate business objectives into scalable execution plans. Comfortable navigating ambiguity while leading organisational change.
 * Customer-Centric Mindset: Champion the voice of the customer by establishing customer-focused goals, leveraging feedback to influence product and go-to-market strategy, and ensuring Solution Engineering is a strategic differentiator throughout the customer lifecycle.
 * People-First Leadership: Invest deeply in developing leaders and high-performing teams, building strong succession pipelines, and fostering cross-functional partnerships. Recognized for attracting, developing, and retaining top talent while creating an inclusive, high-performance culture.
 * Operational Excellence: Balance strategic leadership with disciplined execution. Effectively delegate operational responsibilities to develop leaders while maintaining focus on organisational alignment, business outcomes, and continuous improvement.