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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - Configuration - **Company:** Oracle - **Location:** Orlando, United States - **Experience:** Experienced - **Salary:** $44,304 - $93,704 - **Contract:** Permanent contract - **Skills:** Cerner, Artificial Intelligence, Databases, Issue Tracking Systems, Enterprise Messaging Systems, Oracle (Applications), Cloud Services, SQL Databases, Computer Network Technologies, Backend, Information Technology, Health Level Seven International, Cerner CCL - **Published:** November 13, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9312830/support-engineer-configuration ## About the Role * 3+ years of experience in customer support, technical support, IT services, or healthcare industry * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work onsite 3 days per week in one of the designated hub locations * Ability to obtain required government security clearance Preferred Skills * Basic IT and networking knowledge * Experience with SQL or querying databases * Familiarity with CCL, HL7, or healthcare systems * Exposure to backend troubleshooting or system maintenance * Technical certifications (preferred) ## Description The Support Engineer I - Configuration provides post implementation and sustainment support for assigned Oracle Health products. This role partners with customers to understand and complete configuration change requests within their domain, including design additions or modifications, testing, validation, and ongoing support., Customer Support and Configuration Delivery * Serve as a primary customer contact through phone or electronic channels. * Gather requirements, document, configure, test, and validate approved customer change requests. * Provide support for design additions or modifications and communicate progress and resolution throughout the request lifecycle. * Troubleshoot and resolve routine configuration and technical issues; escalate complex issues to appropriate technical teams or experienced peers. * Coordinate with peers to report and support resolution of product design, reliability, maintenance, or defect concerns. Documentation and Collaboration * Maintain accurate service request, change request, and product documentation. * Use and contribute to troubleshooting guides, configuration documentation, and Knowledge Base articles. * Partner with internal teams and stakeholders to address customer situations and technical issues. * Build knowledge of assigned Oracle product ecosystems and customer environments. Support Enhancement and Performance * Use automation and AI assisted tools to investigate common issues, identify root causes, and improve efficiency. * Identify opportunities to improve change request workflows, support processes, documentation, and best practices. * Monitor assigned service performance metrics and complete work within established timelines. Core Responsibilities * Follow established procedures to prioritize tasks, troubleshoot common issues, and escalate concerns as needed. * Collaborate with team members to support customer and business needs. * Continue developing configuration, product, and technical support knowledge through training, feedback, and hands on experience. * Provide oral and written translation support for technical and non technical inquiries, as needed., * Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows * Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers * Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms * Collaborate cross-functionally to escalate and resolve complex or critical issues * Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle * Prioritize workload effectively to meet service level expectations and client needs * Provide guidance and support to internal stakeholders on escalated customer situations * Contribute to a collaborative team environment by sharing knowledge and supporting peers * Participate in after-hours, weekend, and holiday on-call rotations for critical issue support, The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.