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# IT Field Support Technician

- **Company:** Computer Task Group, Inc
- **Location:** Fairport, NY, United States
- **Experience:** Starter
- **Salary:** $57,117
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cisco Systems VPN Client, System Configuration, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Software Deployment, CompTIA Strata - PC Hardware Technology Engineer, Enterprise Software Applications, Software Troubleshooting, Peripherals, Information Technology, Laptops, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3513696601&tx=KP5555FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 1-3 years of hands-on hardware support experience, including diagnosing and resolving issues beyond basic imaging and deployment.
 * Experience troubleshooting desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
 * Experience imaging PCs, installing software, configuring hardware, and supporting peripherals.
 * Working knowledge of Active Directory, VPN connectivity, basic networking, and IT service management processes.
 * Strong customer service and communication skills, with the ability to work independently, manage competing priorities, and collaborate with other IT teams.
 * Availability for occasional after-hours or on-call support and limited travel between sites.
 * High school diploma or GED.

Preferred Qualifications

 * Associate degree.
 * CompTIA A+ certification.

## Description

* Provide onsite and remote support for desktops, laptops, printers, peripherals, and corporate mobile devices. Diagnose hardware issues and replace components as needed.
 * Troubleshoot Windows 7, 10, and 11, Microsoft Office, Microsoft 365, and enterprise applications. Support Active Directory, Cisco VPN, and basic network connectivity.
 * Image, configure, and deploy PCs using USB and PXE. Install and troubleshoot software, drivers, and endpoint security applications.
 * Support conference room audiovisual equipment and IP phones. Assist with meetings and corporate events as needed.
 * Use ServiceNow or a similar ticketing system to prioritize, document, resolve, and escalate incidents. Keep users informed and work with other IT teams on issues that need additional support.
 * Track IT assets and help with hardware ordering, shipping, receiving, and equipment moves.
 * Assist with employee onboarding, vendor coordination, IT projects, and technical documentation.