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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - Neo - **Company:** IDEXX Laboratories, Inc - **Location:** Austin, TX, United States - **Salary:** $60,000 - $64,000 - **Contract:** Permanent contract - **Skills:** Software as a Service, Desktop Computing, Salesforce.Com, Software Configuration Management, Software Engineering, Product Software Implementation Methods, Software Systems, System Software, Systems Integration - **Published:** November 13, 2026 - **Apply:** https://www.careerbuilder.com/job-details/implementation-specialist-neo-austin-tx--bbd053cb-3a2f-420c-877d-79a346abc99f ## About the Role * Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate * Comfortable with public speaking and leading meetings with more than 1 participant * Ability to consult with individuals on best practice guidelines as provided by product teams * Expertise in setting and managing customer expectations, along with a demonstrated ability to lead without authority * Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding * A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices) * Build strong customer and peer partnerships that allow you to gain confidence and trust from others easily * Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions * Attention to detail and ability to track, diagnose and determine next steps in a plan. Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX * Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations * Comfortable learning and using technology (SaaS programs) and working with computers. You will use a combination of telephone, email, Salesforce (CRM), GUIDEcx (project management app) and other SaaS solutions to ensure a high-quality experience with onboarding Key Traits for Success as a member of the VSS Product Implementation Specialist Team with IDEXX: * IDEXX Product Knowledge (Neo, Cornerstone, ezyVet, Vello, rVetlink, SmartFlow, Diagnostics, etc) * Highly organized * Detail oriented * Analytical thinking skills * Technical aptitude for SaaS products * Enthusiastic Attitude * Professional Persistence * Ethical * Ability to influence without authority * Authenticity * Self-Motivated * Ability to manage multiple priorities and remain composed during busier times * Affinity for web-based tools and solutions * Ability to work independently and willingness to collaborate as part of a team ## Description Are you passionate about teaching others, are tech savvy, and want to make a meaningful impact in the veterinary industry? We're hiring for an IDEXX Veterinary Software and Services - Implementation Specialist with a primary focus on onboarding and delivering successful implementations of IDEXX Neo and ancillary services that integration with IDEXX Neo. Why this role matters: As a Neo Software Implementation Specialist ("PS") your primary role would be the consultant, coaching veterinary practices on the set up and configuration of their Neo software and ancillary services that integrate with it, including but not limited to IDEXX Vello and IDEXX Diagnostic Integrations with Neo. In this role: * You will be both trainer and consultant, guiding the customer to understand how the choices they make in the design of their software/s will impact the way their staff is able to execute workflow in the practice. * You will also be consulting/encouraging software and workflow best practices - preventative Care - Printed Postcard Adoption and any other features that will help the practice grow, increase revenue and increase patient care and get the most out of their IDEXX software solutions. * You will in addition to Neo, be required to take on additional skills/onboarding of additional products (Professional Service Training, SmartFlow, rVetLink, Cornerstone, ezyVet, etc) as business needs change. * You will require to travel up to 25%. Examples of travel include but are not limited to: customer adoption assistance, educational summits, professional training, and occasional software launches. * You will be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. * You will be answering customer questions, explaining products and services, instructing in use of equipment, configuring computer system software, troubleshooting and repairing system, customer order entry and billing or other priorities. * You will determine customer needs, research and provide solutions, coordinating with other team members as needed. * You will ensure ongoing customer satisfaction and continue strong customer relationships. * You will support quality management systems and other compliance requirements. What do you need to succeed? * Technical aptitude- early adopter of new technology