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# Salesforce Application Support Administrator

- **Company:** Johnson Controls
- **Location:** Milwaukee, WI, United States
- **Experience:** Experienced
- **Salary:** $88,100 - $121,100
- **Contract:** Permanent contract
- **Skills:** Business Systems, Information Systems, Design Web Format, Power BI, Salesforce.Com, Time Tracking Software, Tools for Reporting, User Accounts
- **Published:** November 13, 2026
- **Apply:** https://www.dice.com/job-detail/5549e34e-16c3-40be-b334-df175712918a

## About the Role

* Bachelor's degree in Information Systems, Business, or a related field, or equivalent practical experience.
 * 2-4+ years of hands-on experience administering Salesforce, preferably in a multi-org environment.
 * Proven ability to gather and document business requirements and translate them into Salesforce solutions.
 * Experience with Salesforce declarative tools, including Flows, validation rules, reports, dashboards, and security and permission models.
 * Experience delivering end-user training and creating clear, easy-to-follow training materials.
 * Comfort presenting to large and varied audiences.
 * Strong attention to detail and a commitment to data accuracy when managing large volumes of user records.
 * Excellent written and verbal communication, organization, and time management skills.

Nice to Have

 * Salesforce Administrator certification, or the ability to obtain it within the first year.
 * Experience supporting multiple Salesforce instances and managing release or change processes across them.
 * Familiarity with time-tracking tools and reporting on engineering or pre-sales effort.
 * Experience with Power BI or similar reporting tools.
 * Experience working with global, cross-regional teams.

## Description

* Partner with business stakeholders and process owners to gather, document, and prioritize requirements for Salesforce enhancements.
 * Support the design, configuration, testing, and deployment of Salesforce enhancements across three Salesforce instances, maintaining consistency and alignment with governance standards where applicable.
 * Administer Salesforce user accounts, profiles, permission sets, page layouts, fields, validation rules, flows, reports, and dashboards.
 * Maintain the accuracy and integrity of Salesforce and Time Tracker records for 1,200+ engineers, including user setup, updates, and deactivations.
 * Provide onboarding and training to new users so they can use Salesforce and Time Tracker effectively.
 * Create and maintain training materials, including quick-reference guides, job aids, release notes, and recorded walkthroughs for new enhancements.
 * Present upcoming and recently released enhancements on a monthly basis, clearly explaining what is changing, why it matters, and how to use it.
 * Serve as a point of contact for user questions, issues, and enhancement requests, triaging and resolving or escalating as needed.
 * Monitor data quality, identify gaps, and support reporting needs that improve process visibility and decision-making.

How You Will Do It

 * Work closely with stakeholders, listen carefully to business needs, and translate them into practical system improvements.
 * Keep the focus on what matters most: accurate data, stable processes, and a user experience that helps teams work efficiently.
 * Approach each enhancement with accountability, attention to detail, and a commitment to doing the right thing for users and the business.
 * Use clear communication, candor, and structured follow-through to keep requests moving and remove barriers for users.
 * Share knowledge openly, collaborate across teams, and build trust by supporting decisions with reliable information and consistent execution., This role offers the chance to support a large user community, improve the quality and usefulness of core business systems, and make a visible impact through training, support, and continuous improvement. You will work across administration, data quality, and user enablement in a role that combines problem-solving with direct business partnership.