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# Onsite IT Services Technician- Cincinnati, Ohio

- **Company:** Insight Enterprises Inc.
- **Location:** Cincinnati, OH, United States
- **Experience:** Experienced
- **Salary:** $56,160
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Networking Basics, TCP/IP, Software Troubleshooting, Information Technology, Hardware Infrastructure, Hardware Debugging
- **Published:** November 13, 2026
- **Apply:** https://jobsearch.insight.com/talentcommunity/apply/1449865600/?locale=en_US

## About the Role

* 2+ years of experience in IT support, field service, or desktop/server technical support

 * Working knowledge of Windows and macOS, networking fundamentals (TCP/IP, DNS, DHCP), and common hardware components

 * Strong troubleshooting and problem-solving skills

## Description

As a IT Services Technician, you are responsible for the Stockroom Repair service level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image. We will count on you to be responsible for following Asset Management protocols and deliverables. Failure to comply will result in client penalties and performance evaluations.

Along the way, you will get to:

 * Assist with special projects
 * Provide Dell Warranty Support on Dell laptops
 * Obtaining Dell hardware repair certifications
 * Assist with new laptop deployments and return of laptops to stock
 * Perform on-site and remote installation, configuration, and deployment of hardware and software
 * Diagnose and resolve hardware, software, and network issues using established procedures
 * Respond to service tickets and escalations within defined service level agreements (SLAs)
 * Document work is performed accurately in the service management system

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.