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# Technical Supp Eng III

- **Company:** International Game Technology Inc
- **Location:** Reno, NV, United States
- **Experience:** Experienced
- **Salary:** $70,000 - $80,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Android Software Development, Apple IOS, JIRA, Software Debugging, Linux, Electronic Data Interchange (EDI), Simple Object Access Protocol (SOAP), Systems Architecture, Systems Integration, Extensible Markup Language (XML)
- **Published:** November 13, 2026
- **Apply:** https://jobs.igt.com/talentcommunity/apply/1370848457/?locale=en_US

## About the Role

* Ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward systemknowledge
 * Strong analytical skills, with the ability to understand and communicate complex ideas in an audience-appropriate manner
 * Demonstrated front-end debugging experience
 * Prior experience working in a ticketed environment; JIRA preferred
 * Intermediate Linux experience preferred
 * Intermediate experience with system architecture, integrations, and networking
 * Solid understanding of API (SOAP and REST Technologies) data exchange and XML reading
 * Coding, developing and/or debugging experience for iOS or Android applications preferred

Keys to Success

 * Building collaborative relationships
 * Decision making
 * Drive results
 * Foster innovation
 * Personal energy
 * Self-leadership

## Description

Are you an Engineer looking to bring to market world-class games that attain leading positions in emerging newmedia markets, take advantage of the innovative possibilities new technologies present, and demonstrate theassets of an industry leader? IGT is looking for a remote Technical Support Engineer to join its iGaming teamworking on the Remote Gaming Server (RGS)., Take ownership of sophisticated technical issues; inclusive of but not limited to:

 * Researching, diagnosing, identifying and resolving issues within the established operational SLAs
 * Following standard procedures for accurately addressing customer concerns and forwarding them to theappropriate internal teams.
 * Providing detailed product information and results of research in the form of knowledge base tech notes andarticles.
 * Documenting, training, and communicating changes as they pertain to RGS with focus on vital processchanges to Customers, Customer Service and RGS Service Operations.
 * Work closely with product and development teams on RGS to evaluate any features/changes operationally toensure that existing customers are not impacted, and future revenue opportunities are considered.
 * Customer business analysis of new market requirements (i.e., changes from regulatory bodies) which impactthe business.
 * Work with internal collaborators to identify, resolve, and lead the impact to customers of major RGS changes/ releases.