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# IT Support Specialist

- **Company:** The Cable
- **Location:** Topeka, KS, United States
- **Experience:** Experienced
- **Salary:** $37,440 - $45,760
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Azure Active Directory, Remote Service Software, TCP/IP, Wi-Fi Technology, User Administration, User Accounts
- **Published:** November 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3ccdc29f789cffb3

## About the Role

* 2+ years of experience in IT support, help desk, desktop support, or a similar technical role.
 * Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
 * Experience setting up, configuring, and maintaining computers and peripheral equipment.
 * Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
 * Familiarity with user account management and access permissions.
 * Ability to independently prioritize and resolve multiple technical support requests.
 * Strong communication skills and the ability to explain technical issues to nontechnical employees.
 * Dependable, organized, and comfortable working in a fast-paced environment.

Preferred Qualifications

 * Experience with Active Directory, Microsoft Entra ID, or similar user management systems.
 * Familiarity with remote support tools and ticketing systems.
 * CompTIA A+, Network+, or Microsoft certifications.
 * Previous experience supporting multiple business locations or departments.

Why Join Cable Dahmer?

 * Opportunity to support a growing organization with multiple locations.
 * Hands-on experience with a variety of technologies and systems.
 * Opportunities for continued professional development and career growth.
 * Supportive, team-oriented work environment.
 * Ability to make a direct impact on daily business operations.

## Description

We're looking for an experienced IT Support Specialist to provide technical support across our dealership locations. This role is ideal for someone with a solid foundation in IT troubleshooting who enjoys solving problems, working with people, and keeping day-to-day operations running smoothly.
The right candidate will be comfortable independently diagnosing and resolving common technical issues, managing multiple support requests, and assisting employees with a variety of hardware, software, and network-related needs.
What You'll Do

 * Provide in-person and remote technical support to employees across multiple dealership locations.
 * Troubleshoot and resolve hardware, software, printer, and connectivity issues.
 * Set up and configure computers, workstations, and other IT equipment for new employees.
 * Manage user accounts, password resets, email access, and system permissions.
 * Diagnose basic network connectivity issues and assist with troubleshooting network equipment.
 * Install, configure, and maintain software and hardware.
 * Track support requests, document resolutions, and follow up on outstanding issues.
 * Maintain IT equipment inventory and assist with equipment replacements and upgrades.
 * Work with third-party vendors and escalate more complex technical issues when necessary.
 * Identify recurring technical issues and recommend solutions to improve efficiency.