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# IT Desktop Support Technician (Onsite)

- **Company:** Computer Task Group, Inc
- **Location:** Corning, NY, United States
- **Salary:** $42,848
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Desktop Computing, Virtual Private Networks (VPN), Microsoft Software, System Center Configuration Manager, Citrix Systems, Remote Service Software, Cisco WebEx, Enterprise Software Applications, Peripherals, Computer Equipment, DameWare, Servicenow
- **Published:** November 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3513696602&tx=VT6156TYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* At least 1 year of hands-on experience diagnosing and resolving hardware issues on PCs, printers, or peripherals, including work beyond standard imaging and deployment.
 * At least 1 year of customer service experience that includes direct, in-person technical support.
 * Experience troubleshooting desktop hardware, software, and Microsoft applications.
 * Ability to follow documented procedures, recognize when to escalate an issue, and manage competing priorities.
 * Clear communication skills and the ability to work with employees, technical teams, and management.
 * High school diploma or GED.
 * Ability to lift and move equipment weighing up to 40 pounds as needed.

Preferred Qualifications

 * Associate degree.
 * CompTIA A+ certification.

## Description

CTG is hiring an IT Desktop Support Technician for a W2 contract with a longstanding Fortune 500 client in Corning, NY. You'll provide hands-on support to employees, troubleshoot Windows 11 and Microsoft 365 issues, and diagnose hardware problems with PCs, printers, and peripherals., * Provide in-person and remote technical support for desktops, laptops, printers, peripherals, corporate mobile devices, conference room equipment, and IP phones.

 * Troubleshoot Windows 11, Microsoft 365, Active Directory, and enterprise applications. Resolve issues involving network access, VPN, Citrix, Webex, and endpoint security.
 * Image and configure computers, deploy software, order hardware, and coordinate equipment installations, moves, and deployments.
 * Manage incidents and service requests in ServiceNow. Use endpoint management and remote support tools such as MECM, Dameware, and LogMeIn.
 * Own assigned tickets through resolution or escalation. Keep users informed, document your work, and meet service-level expectations.
 * Maintain accurate asset inventories and service records, and work with other technical teams on escalations and projects.