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# Help Desk | Desktop Support Engineer

- **Company:** CARE IT SERVICES INC
- **Location:** Austin, TX, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Business Software, Issue Tracking Systems, Knowledge Management, Systems Integration
- **Published:** November 13, 2026
- **Apply:** https://www.dice.com/job-detail/bf3727eb-c8e3-4a70-b96e-217fe9b4aa71

## About the Role

* Experience in Help Desk, Desktop Support, and End User Technical Support.
 * Strong troubleshooting skills for hardware, software, and application-related issues.
 * Experience providing business application support and resolving technical issues.
 * Knowledge of AI tools, system integrations, or automation is a plus.
 * Experience creating technical documentation and maintaining knowledge bases.
 * Ability to collaborate with business users, developers, and IT teams.
 * Exposure to technical initiatives, development support, and process improvements.
 * Strong communication, analytical, and problem-solving skills.

Preferred Additional Skills:

 * IT Service Management (ITSM) and ticketing systems.
 * Windows OS, Microsoft 365, and desktop troubleshooting.
 * Application support and incident management.
 * AI-driven solutions and workflow automation.
 * Technical documentation and knowledge management.

## Description

We are seeking a versatile Technical Support Engineer to provide Help Desk, Desktop, and Application Support while assisting with broader IT initiatives. The ideal candidate should have strong troubleshooting skills, experience supporting business applications, and the ability to work with both business users and technical teams.