> Markdown version of [/jobs/ext/4707539-technical-support-tech-technical-support-tech-i](https://www.wearedevelopers.com/jobs/ext/4707539-technical-support-tech-technical-support-tech-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Tech - Technical Support Tech I

- **Company:** Everforth Apex
- **Location:** Berwick, PA, United States
- **Experience:** Experienced
- **Salary:** $47,840
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Service Software
- **Published:** November 13, 2026
- **Apply:** https://www.dice.com/job-detail/7899e916-3244-4175-b721-81ef42c61f1a

## About the Role

Education: An associate degree in a related technical area or equivalent work experience is required.

Experience: Zero to three years of experience in technical support, helpdesk services, or a related field.

Technical Skills: Knowledge of commonly used computer concepts, practices, and procedures, along with basic troubleshooting skills for operating systems and hardware.

Preferred Qualifications

 * Familiarity with standard ticketing systems and remote support tools.
 * Strong communication and customer service skills.

## Description

This position provides critical support to end users on a variety of technical issues. The selected candidate identifies, researches, and resolves technical problems in a professional manner. Responsibilities include responding to telephone calls, email correspondence, and personnel requests for support. Documenting, tracking, and monitoring problems are essential to ensure a timely and satisfactory resolution for all users., * Provide technical support to end users via telephone, email, and in-person requests.

 * Identify, research, and resolve hardware, software, and network problems.
 * Document and track all technical issues using designated ticketing systems.
 * Monitor ongoing issues to ensure timely resolution and follow up with users.
 * Perform technical functions under immediate supervision using established guidelines.
 * Adhere to pre-established procedures and instructions to complete routine tasks.
 * Report system updates and resolved cases regularly to technical supervisors.