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# Technical Support Tech - Technical Support Tech I

- **Company:** Everforth Apex
- **Location:** Berwick, PA, United States
- **Experience:** Experienced
- **Salary:** $47,840
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Diagnostic Tools, Information Technology
- **Published:** November 13, 2026
- **Apply:** https://www.dice.com/job-detail/3752bbe9-e8f9-4c7c-9506-3b76a6706b44

## About the Role

Our organization is seeking a detail-oriented Technical Support Specialist to provide critical assistance to end users encountering a variety of technical issues. The successful candidate will identify, research, and resolve hardware and software problems in a timely manner. This position requires a collaborative professional who excels at troubleshooting and maintains a strong focus on customer satisfaction., Education: An Associate degree in an information technology field or a related discipline is preferred.

Experience: Zero to three years of experience working in a technical support or help desk environment.

Technical Skills: Proficient knowledge of commonly used technical support concepts, practices, and procedures, along with familiarity with desktop operating systems and basic network troubleshooting tools.

Preferred Qualifications

 * Prior experience utilizing ticketing systems to document and track support requests.
 * Excellent communication skills and a customer-centric approach to technical troubleshooting.

## Description

* Respond to incoming telephone calls, email inquiries, and in-person requests for technical assistance.
 * Identify, research, and resolve technical problems efficiently to minimize user downtime.
 * Document, track, and monitor all issues within the ticketing system to ensure timely resolution and accurate record-keeping.
 * Utilize established guidelines and instructions to perform daily technical support functions.
 * Work under immediate supervision to address routine technical inquiries and escalate complex matters appropriately.
 * Assist with basic desktop support tasks and hardware troubleshooting as required.