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# Platform Reliability & Automation Analyst

- **Company:** Vanguard
- **Location:** Malvern, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Cyber Security, Disaster Recovery, Knowledge Management, Microsoft Software, Reliability Engineering, Microsoft Copilot, Data Logging, Scripting, Reliability of Systems, Information Technology, Claude
- **Published:** November 13, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3067278557-2

## About the Role

Education & Training

 * Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline required; equivalent experience may be considered.
 * Training or coursework related to systems administration, cloud technologies, platform operations, automation, reliability engineering, AI, or IT operations preferred.

Licensure & Certification

 * Microsoft, AWS, ITIL, observability/monitoring, automation, cybersecurity, AI, or related certifications preferred.

Knowledge, Skill, and Ability

 * Strong understanding of technology operations, system reliability, monitoring, troubleshooting, and operational support.
 * Working knowledge of observability, incident response, automation, disaster recovery, and operational resilience concepts.
 * Experience using monitoring, logging, reporting, and service management platforms.
 * Ability to analyze technical issues, identify patterns, and recommend practical improvements.
 * Experience leveraging Microsoft Copilot, Claude, automation tools, scripting, or similar technologies to improve productivity and operational effectiveness.
 * Strong written and verbal communication skills with the ability to explain technical concepts to technical and non-technical audiences.
 * Curious, self-directed learner with a passion for continuous improvement, automation, and operational innovation.
 * Strong organizational skills with the ability to manage multiple priorities and operate effectively during incidents and business-critical events.

Experience

 * Four or more years of experience in technology operations, technical support, systems administration, platform operations, reliability engineering, or related disciplines.
 * Experience supporting production technology services and participating in incident resolution activities.
 * Experience developing operational documentation, runbooks, monitoring solutions, dashboards, or automation capabilities.
 * Experience working with vendors, managed service providers, and cross-functional technology teams preferred.
 * Experience applying AI capabilities, automation, or workflow improvements to real business or operational challenges preferred.
 * Experience participating in disaster recovery, resilience testing, platform monitoring, or operational readiness activities preferred.

## Description

* Evaluate the health, availability, performance, and reliability of technology services; develop and improve monitoring, alerting, dashboards, observability practices, and operational reporting that improve visibility and early issue detection. (20%)
 * Support incident triage, troubleshooting, technical investigation, and service restoration activities by analyzing alerts, logs, telemetry, configuration data, and system dependencies in partnership with engineering teams, vendors, and service owners. (15%)
 * Develop, maintain, and improve operational runbooks, recovery procedures, synthetic testing, resilience validation activities, and technical readiness standards that improve supportability and operational consistency. (15%)
 * Leverage Microsoft Copilot, Claude, automation tools, scripting, and workflow technologies to improve productivity, documentation, reporting, troubleshooting, knowledge management, and operational effectiveness; develop reusable prompts, templates, and automation solutions that reduce manual effort across Platform Operations. (20%)
 * Support disaster recovery, resilience testing, recovery validation, capacity planning, and operational readiness efforts; identify reliability risks and recommend actions that strengthen recovery capabilities and service continuity. (10%)
 * Provide secondary Help Desk and operational support coverage, support service-request fulfillment, assist with escalation triage, maintain support knowledge, and help ensure continuity during colleague absences, periods of elevated demand, and business-critical events. (15%)
 * Maintain operational documentation, dependency records, support information, and configuration data while participating in special projects and continuous-improvement initiatives. (5%)