> Markdown version of [/jobs/ext/4707834-desktop-support-technician-hagerstown-md](https://www.wearedevelopers.com/jobs/ext/4707834-desktop-support-technician-hagerstown-md). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician, Hagerstown, MD

- **Company:** TEKSYSTEMS INC.
- **Location:** Hagerstown, MD, United States
- **Experience:** Experienced
- **Salary:** $56,160
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Desktop Computing, Networking Hardware, Tablet Computers, Information Technology
- **Published:** November 13, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/hagerstown/c6e528c1-ace1-431b-8701-84d8bef76de1

## About the Role

3+ years of experience supporting a logistics or manufacturing networked computer environment

Ability to troubleshoot and configure RF devices or other handheld terminals

Ability to troubleshoot and configure Windows and Android PCs and tablets, technical support, hardware support, windows, Troubleshooting, Customer service, Hardware troubleshooting

Top Skills Details

technical support,hardware support,windows,Troubleshooting,Customer service,Hardware troubleshooting

Additional Skills & Qualifications

 - Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment

 - Warehouse experience supporting end-use equipment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Tablets
Barcoding
Composure
Operations
Leadership
CompTIA A+
Warehousing
Mobile Phones
Prioritization
Mobile Devices
Client Support
Professionalism
Customer Service
Hardware Support
Desktop Computing
Business Valuation
Technical Projects
Production Schedule
Networking Hardware
Full Stack Development
Service-Level Agreement
Business Transformation
Troubleshooting (Problem Solving), Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners

CompTIA A+ Certification is highly preferred

Shift is Mon-Fri 8am - 4:30pm but flexibility is key.

**Candidates need to be flexible as shift will vary to align with production schedule. such as potential weekend work on ad-hoc occasions, but not on a scheduled basis"

Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned

25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.

25% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.

10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.

10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.

10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.

5% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.

5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions