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# CRM Business Analyst

- **Company:** Nabout Leidos
- **Location:** United States (Remote available)
- **Salary:** $59,150 - $106,925
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, HTML, Microsoft Excel, Issue Tracking Systems, Oracle (Applications), Standard Sql, Requirements Management, Microsoft SharePoint, Office365
- **Published:** November 13, 2026
- **Apply:** https://jobs.military.com/career/397443/crm-business-analyst-virginia-va-alexandria

## About the Role

u2022 Bachelor's degree and 2 - 4 years of prior relevant experience. May consider more years of relevant experience in lieu of degree. \n
\u2022 Ability to work independently on larger, moderately complex projects/assignments. May assist other technical staff with tasks and assignments. \n
\u2022 Ability to learn proprietary CRM software \n
\u2022 Basic knowledge of HTML and troubleshooting skills \n
\u2022 Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences. \n
\u2022 Two plus (2+) years of relevant experience with Microsoft 365 Suite products such as Word, Excel, Teams, OneDrive and SharePoint \n
\u2022 Candidate will need to be a U.S Citizen and able to secure and maintain a Public Trust Security Clearance for most customers and be eligible to secure and maintain a Confidential, Secret and Top Secret if required \n
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You Might Also Have: \n
\u2022 One plus (1+) year of experience working in a Governor's, Senator's or Congressman's office using an IQ CRM would be beneficial \n
\u2022 Experience reading requirements documentation and user stories to create process mapping and UAT planning \n
\u2022 Ability to effectively synthesize clear explanations of complex technical or business processes to audiences with varying levels of background and expertise \n
\u2022 Previous helpdesk/onsite support experience \n
\u2022 Working knowledge of Technical Support Ticketing systems \n
\u2022 Oracle and SQL knowledge and experience \n