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# Technical Support Engineer

- **Company:** WINDWARD
- **Location:** Lakefield, MN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Software as a Service, Python (Programming Language), MongoDB, Salesforce.Com, SQL Databases, Data Streaming, Systems Integration, Scripting, Cloud Platform System, Data Analytics, Graphql, Restful APIs, Zendesk
- **Published:** November 13, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-washington-mn--9b73600f-37ad-48ce-95c7-7fd330efdec0

## About the Role

Technical Support, Customer Relations, Technical Support, Insurance, Service Level Agreement (SLA), Supply Chain, Business-to-Business (B2B), Customer Satisfaction, Customer Support/Service, Identify Issues, * 3+ years of experience in Technical Support, Customer Support Engineering, or a similar role within SaaS companies

 * Experience working cross-functionally with Product and R&D teams
 * Comfort handling compliance or regulatory-sensitive customer communications
 * Hands-on experience with customer support and ticketing platforms such as: Salesforce, Freshdesk, Jira.
 * Strong troubleshooting and analytical skills with experience investigating technical issues end-to-end
 * Experience working with: REST APIs, GraphQL, SQL, MongoDB.
 * Basic Python proficiency - comfortable running and reading Python scripts.
 * Strong critical thinking and problem-solving abilities
 * Ability to manage multiple priorities in a fast-paced environment
 * Excellent communication and stakeholder management skills

Preferred Qualifications

 * Experience supporting enterprise or governmental customers
 * Experience in data-driven or intelligence platforms
 * Knowledge of SaaS infrastructure, integrations, and cloud environments
 * Familiarity with the maritime industry, including vessel tracking, AIS data, or maritime intelligence platforms.

## Description

We are looking for a highly motivated and customer-focused Technical Support Engineer to join our Business Unit team in the United States.

In this role, you will support a wide range of B2B and B2G customers across the insurance, commercial, governmental, and supply chain sectors. You will serve as a key technical point of contact, responsible for maintaining high customer satisfaction, meeting SLA commitments, and driving complex technical investigations through resolution.

You will work closely with customers, Product, R&D, and Customer Success teams to troubleshoot issues, provide tailored solutions, and improve the overall customer support experience.

Responsibilities

 * Handle customer tickets at all complexity levels - from routine data inquiries to complex compliance and technical investigations - with full ownership from first response to closure.
 * Collaborate closely with R&D, Product Management, Customer Success, and Operations teams
 * Monitor and maintain SLA commitments for enterprise customers
 * Analyze customer environments, product behavior, APIs, and data flows to identify issues
 * Contribute to process improvements and operational excellence initiatives