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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** Kalamazoo Resa - **Location:** Portage, MI, United States - **Salary:** $45,017.0 - $58,568.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Amazon Web Services, Data Analysis, Microsoft Office, Productivity Software, TCP/IP, Wireless Access Point, Wireless Networks, Tablet Computers - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4ff53c169f5a8383 ## About the Role Do you have experience in Employee relationship building?, Do you have a High school diploma or GED?, Qualified candidates will have a high school diploma/GED, a CompTIA A+ Certification, or related relevant experience and/or training. Technical certifications are preferred; examples include CompTIA, Microsoft, Google, AWS, Rukus, Avigilon, security-related, or cloud-related. Other skills and abilities include: * Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement * Embraces and supports KRESA's vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region * Ability to interact effectively with individuals from a wide range of identities and lived experiences * Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships * Ability to troubleshoot TCP/IP issues * Ability to re-install, re-image or reset computers and devices * Ability to communicate effectively including listening Works in a team-oriented fashion * Ability to efficiently use computer and applicable software Ability to problem solve * Ability to read, analyze and interpret data * Ability to write reports, correspondence, and documentation * Effectively present information in front of groups and engage in audience Adapts to frequent changes in the work environment * Practices safe work habits * Uses equipment and material properly ## Description The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan's education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need., We are currently seeking a Technology Support Specialist for Kalamazoo RESA sites in Kalamazoo County, including the Career Connect Campus. The essential responsibilities for this position include but are not limited to: * Align services with KRESA Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students * Resolve help desk requests, provide regular updates, status, and completion information so end users are well informed * Deploy, configure, and repair Windows laptops, Chromebooks, tablets, mobile devices, monitors, printers, phones, etc. * Troubleshoot and repair connectivity issues with wired and wireless networks * Provide level 1 support on educational and productivity applications such as Google Workspaces, Office 365, etc. * Mount or replace wireless access points, telephones, surveillance cameras and card readers in collaboration with the network team * Support classroom technology and audio-visual systems including interactive displays, wireless projection, projectors, document cameras, sound systems * Perform initial troubleshooting and support for door access controls * Replace UPS batteries as directed by the network team * Troubleshoot, clean, and aim surveillance cameras * Responsible for maintaining accurate inventory of district devices and parts * Provide support at other districts as needed * Train and mentor new technology support specialists * Assist the helpdesk, network and systems teams as needed * Follow standard operating procedures (SOP's) * Regular and consistent attendance * Other duties may be assigned ## Related Videos - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)