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# IT Support Engineer

- **Company:** The Pcn
- **Location:** Taunton, United Kingdom
- **Salary:** £28,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Microsoft Online Services, Business Systems, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, TCP/IP, Microsoft InTune, User Administration, Unified Endpoint Management
- **Published:** November 14, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5964529259

## About the Role

* Previous experience in an IT Support, Service Desk, or Helpdesk role
 * Strong troubleshooting skills across Windows and Microsoft environments
 * Experience administering Microsoft 365 services
 * Familiarity with Microsoft Intune and endpoint management
 * Knowledge of Microsoft Entra ID (Azure AD)
 * Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
 * Experience working with ticketing and ITSM systems
 * Excellent communication and customer service skills
 * Strong organisational and problem-solving abilities
 * Experience working within a Managed Service Provider (MSP) is desirable
 * Knowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection is desirable
 * Experience with backup and disaster recovery solutions is desirable
 * Microsoft, CompTIA, or equivalent certifications are desirable
 * Exposure to Azure cloud services is desirable
 * GCSE or equivalent is preferred
 * IT technical support experience of 1 year is preferred
 * English is required
 * Car driving licence is required

## Description

* Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits
 * Diagnose and resolve hardware, software, networking, and user-related issues
 * Support Windows, macOS, and Windows Server environments
 * Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management
 * Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration
 * Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls
 * Log, prioritise, and manage incidents and service requests using our IT service management platform
 * Assist with infrastructure upgrades, client onboarding, and project delivery
 * Support onsite installations of IT equipment and business systems
 * Contribute to continuous service improvement by identifying recurring issues and recommending solutions
 * Provide guidance and training to end users on best practices and security awareness

Technologies:

 * Azure
 * Cloud
 * Hardware
 * Support
 * ITSM
 * macOS
 * Microsoft 365
 * Microsoft Intune
 * Security
 * SharePoint
 * TCP/IP
 * VPN
 * Windows
 * Office 365