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# Patient Systems Support

- **Company:** Cardiff and Vale University Health Board
- **Location:** Harrogate, United Kingdom (Remote available)
- **Salary:** £32,073 - £39,043
- **Contract:** Permanent contract
- **Skills:** Cerner, SystmOne, Meditech
- **Published:** November 14, 2026
- **Apply:** https://www.jobs.nhs.uk/candidate/jobadvert/C9421-26-0569/ats-direct-apply

## About the Role

* Educated to diploma level or equivalent experience
 * Experience of comprehensive clinical patient systems (Electronic Patient Records 'EPR') e.g SystmOne, ICE, Cerner, RIO, Meditech or other EPRs
 * Training qualification or equivalent experience of training delivery/planning, * Previous NHS Experience
 * Previous ICE or Order Comms experience
 * ITIL Qualification, * Knowledge of patient systems process and administration
 * Skills and knowledge of training program design, implementation and development
 * Knowledge of Helpdesk software to provide support to end users
 * Skills in building relationships and communication techniques that enable project delivery
 * Customer service skills, ability to influence, persuade and motivate
 * Comprehensive verbal and written communication skills
 * Ability to work under pressure and to challenging deadlines, * Knowledge of NHS data definitions and data standards
 * Change management skills

## Description

This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users across Acute and Community services.

The role of Patient Systems Support within the Patient Systems Team includes configuration and maintenance, testing, end-user support and training across multiple systems.

Patient Systems Support colleagues work collaboratively with end users, internal departments and system suppliers towards resolution of all technical issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.