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# IT Support Engineer

- **Company:** ENHANCE LIMITED
- **Location:** Cookstown, United Kingdom
- **Experience:** Experienced
- **Salary:** £30,000 - £36,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Backup Devices, Remote Backup Services, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Email Filtering, Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Computer Network Technologies, Office365, Firewalls (Computer Science), Microsoft InTune
- **Published:** November 14, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5964532882

## About the Role

* At least 2 years experience in a Level 2 or Level 3 support role within a Managed Service Provider (MSP).
 * Strong hands-on experience administering Microsoft 365, including Exchange Online, Intune, Defender, and Teams.
 * Proficiency with Windows and macOS operating systems.
 * Solid networking knowledge, including firewall basics, VPNs, DNS, DHCP, TCP/IP, and VLANs.
 * Familiarity with remote monitoring and management (RMM) tools, PSA/ticketing systems, and support best practices.
 * Ability to manage priorities under pressure across multiple client environments.
 * Excellent communication skills, including the ability to explain technical information clearly to non-technical users.
 * Ownership, a commitment to continuous improvement, and motivation to grow professionally toward a leadership role.
 * Full UK driving licence and willingness to travel to client sites.
 * Based in Northern Ireland and able to commute daily to the Cookstown office.
 * Desirable: Microsoft 365, Azure, or equivalent certifications, or interest in obtaining them; relevant training is fully funded.
 * Desirable: Experience with cloud-centric platforms, backup solutions, and security tools such as EDR, MFA, and mail filtering.
 * Desirable: Familiarity with Ubiquiti UniFi networking platforms.
 * Desirable: Experience with Autotask, Kaseya, or other MSP tools.
 * Desirable: Relevant IT degree or equivalent professional experience.

## Description

* Provide expert second- and third-line technical support through the helpdesk across a range of client environments.
 * Manage and support Microsoft 365 tenant services, including M365, Intune, SharePoint, Security Centre, and Compliance Centre.
 * Install, configure, and support Windows and macOS desktop environments.
 * Troubleshoot and resolve VPN and secure remote-access issues.
 * Analyse and resolve issues involving DNS, DHCP, TCP/IP, and other core networking protocols.
 * Maintain and support endpoint security tools, email filtering systems, and cloud backup platforms.
 * Carry out user onboarding and offboarding, group policy adjustments, and Active Directory/Azure AD administration.
 * Monitor and manage alerting systems, proactively escalating critical issues.
 * Document work in the ticketing system and contribute to internal knowledge base articles.
 * Provide technical guidance and mentorship to junior engineers as needed.
 * Assist with client site visits for project work or escalations when required.
 * Contribute to process reviews and recommend improvements to tools, documentation, and workflows.

Technologies:

 * Active Directory
 * Azure
 * Cloud
 * Firewall
 * Support
 * macOS
 * Microsoft 365
 * Security
 * SharePoint
 * TCP/IP
 * VPN
 * Windows
 * Office 365
 * Network