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# Software Support Specialist

- **Company:** Hays plc
- **Location:** Coleraine, United Kingdom (Remote available)
- **Salary:** £30,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Microsoft Windows, ArcGIS (Software), Cascading Style Sheets (CSS), Software as a Service, Extract Transform Load (ETL), Microsoft Office, Standard Sql, Scripting, Software Troubleshooting
- **Published:** November 14, 2026
- **Apply:** https://www.hays.co.uk/job-detail/software-support-specialist-coleraine_4845097

## About the Role

You will be a confident communicator with strong analytical and problem-solving skills and a genuine interest in technology and customer support.

Ideally, you will have experience with:

 * SQL
 * Basic Python scripting
 * Windows operating systems, file directories and network navigation
 * Microsoft Office applications
 * Technical or application support

Experience with HTML, CSS or JavaScript, GIS technologies such as ESRI ArcGIS, or local government-related systems would be advantageous but isn't essential.

## Description

Your new company

Support Specialist - Software - SaaS

Coleraine | Hybrid | £30,000-£35,000

Your new company

An established technology business providing specialist software and SaaS solutions is expanding its Northern Ireland operation and is seeking a Support Specialist to join its customer support team.

This is an excellent opportunity for someone with a strong technical mindset who enjoys problem-solving, working directly with customers and developing their skills across software, data and applications.

Your new role

As Support Specialist, you will provide front-line technical support to customers using a range of desktop and SaaS applications. You will troubleshoot software and hardware-related issues, manage support cases and work remotely with customers to identify and resolve technical problems.

Your responsibilities will include:

 * Providing technical support via phone and email
 * Troubleshooting and resolving customer application issues
 * Remotely connecting to client environments to investigate Data ETL connection problems
 * Managing multiple support cases simultaneously
 * Documenting cases, resolutions and customer communications
 * Providing a professional and responsive customer experience

What you'll need to succeed

You will be a confident communicator with strong analytical and problem-solving skills and a genuine interest in technology and customer support.

Ideally, you will have experience with:

 * SQL
 * Basic Python scripting
 * Windows operating systems, file directories and network navigation
 * Microsoft Office applications
 * Technical or application support

Experience with HTML, CSS or JavaScript, GIS technologies such as ESRI ArcGIS, or local government-related systems would be advantageous but isn't essential.

What you'll get in return

You'll receive a competitive salary working Monday to Friday in a hybrid role based in Coleraine.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4845097 - Roisin