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# Information Technology Service Management Manager

- **Company:** Accenture
- **Location:** Epsom, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Amazon Web Services, Microsoft Azure, Cloud Computing, Generative AI, Information Technology, Servicenow
- **Published:** November 14, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/information-technology-service-management-manager/56414301

## About the Role

ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)
Supporting customers through Transformation journeys (i.e. Journey to Cloud)
Experience with large-scale transformation and managed service solutioning, with associated estimating and sales processes
Experience with designing infrastructure managed services, including service desk solutions
Exceptional communication and presentation skills covering both technical and business concepts
Strong stakeholder management and communication skills
Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary

## Description

As a Service Management Consultant, you will:
Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
Use strong business analytical skills to synthesise client issues into key challenges which need addressing
Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey
Gather requirements and to provide guidance on how to design and develop service management as a strategic asset
Design of a Service Catalogue to enable IT to communicate effectively with the Business
Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design
Utilise Project Management experience to deliver, manage and track deliverables and projects
Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops
Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption